Lead Concierge: Elevate Guest Experience & Service

Hyatt Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Team Leader for the Concierge team to enhance guest service delivery. The role includes overseeing daily operations, mentoring staff, and ensuring a seamless guest experience. Candidates should have a diploma in hospitality and proficiency in Microsoft Suite, with experience in guest services preferred. Fluency in Russian, Arabic, or German is advantageous.

Qualifications

• Minimum of a Diploma in Hospitality / Tourism Management or relevant field.
• Good working knowledge of systems like Opera.
• Excellent proficiency in Microsoft Suite.

Responsibilities

• Oversee daily concierge operations.
• Mentor team members and ensure alignment with brand standards.
• Anticipate and respond to guest needs and requests.

Skills

Guest service

Communication skills

Time-management

Organizational skills

Problem-solving

Education

Diploma in Hospitality / Tourism Management

Tools

Opera

Microsoft Suite

Job description

A leading hospitality company in Dubai is seeking a Team Leader for the Concierge team to enhance guest service delivery. The role includes overseeing daily operations, mentoring staff, and ensuring a seamless guest experience. Candidates should have a diploma in hospitality and proficiency in Microsoft Suite, with experience in guest services preferred. Fluency in Russian, Arabic, or German is advantageous.