Laundry Service Specialist - Billing & Customer Support

Ghobash Group; Sharjah; On-site; AED 39,000 - 61,000; Full time

Job summary

Ghobash Group is hiring for a front desk/customer service role in Sharjah. You will greet customers, inspect and tag laundry, confirm prices, and handle payments. You will ensure accurate billing, prepare items for factory handover, and communicate special instructions.

With 12 years in laundry or customer service, you will maintain records, upsell services, handle complaints, and support promotions while keeping the front desk organized and customer-focused.

Qualifications

• High school diploma or higher.
• 12 years of experience in laundry or customer service.
• Good communication and interpersonal skills.
• Attention to detail and accuracy in billing.
• Customer-focused and professional.

Responsibilities

• Greet customers and provide professional assistance throughout their visit.
• Receive inspect and tag laundry items; identify stains damages or special care instructions and confirm prices with the customer.
• Generate accurate bills using the POS system and handle payments (cash card or online).
• Ensure items are correctly tagged and prepared for handover to the factory team.
• Communicate special instructions to the factory (delicate items stain removal express service etc.).
• Follow up with the factory on pending or special orders and update customers accordingly.
• Handle customer complaints delays or missing items professionally and provide timely resolutions.
• Promote additional services loyalty programs and seasonal offers to customers.
• Maintain cleanliness and organization of the front desk and branch you are assigned to.
• Monitor and restock retail supplies such as tags forms and packaging materials.
• Maintain accurate records of daily transactions and customer orders.
• Support branch promotions and assist in upselling value-added services.
• Coordinate with team members to ensure smooth daily operations and customer satisfaction.

Job description

Ghobash Group is hiring for a front desk/customer service role in Sharjah. You will greet customers, inspect and tag laundry, confirm prices, and handle payments. You will ensure accurate billing, prepare items for factory handover, and communicate special instructions.

With 12 years in laundry or customer service, you will maintain records, upsell services, handle complaints, and support promotions while keeping the front desk organized and customer-focused.