Last-Mile Logistics Manager: Data-Driven Ops & CX

Talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform is seeking an experienced professional for a role in analytics and logistics management. The candidate will focus on identifying customer experience issues, optimizing rider staffing, and predicting order volumes. Key qualifications include a Bachelor’s degree, strong data analysis skills, and 5-6 years of experience in operational roles, ideally within the delivery industry. The role requires excellent communication abilities to coordinate with diverse teams across markets.

Qualifications

• 5-6 years of experience in tech start-ups or operational roles is highly preferred.
• Experience in the last mile delivery industry is a plus.
• Strong written and oral communication skills are essential.

Responsibilities

• Identify root causes of poor customer experience and take corrective actions.
• Analyze logistics metrics and their impact on performance.
• Manage end-to-end rollouts and changes with stakeholders.

Skills

Customer Experience analysis

Logistics metrics understanding

Rider staffing optimization

Order forecasting

Data-driven problem solving

Education

Bachelor’s degree in STEM or Economics

Tools

Tableau

Data Studio

Job description

A leading delivery platform is seeking an experienced professional for a role in analytics and logistics management. The candidate will focus on identifying customer experience issues, optimizing rider staffing, and predicting order volumes. Key qualifications include a Bachelor’s degree, strong data analysis skills, and 5-6 years of experience in operational roles, ideally within the delivery industry. The role requires excellent communication abilities to coordinate with diverse teams across markets.