L2 Support Engineer (Production Support)

Dicetek LLC; Abu Dhabi; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading IT services company is seeking an IT support professional in Abu Dhabi with 3-5 years of experience. Candidates should have prior experience ideally within the retail banking or financial services sector. Proficiency in troubleshooting Windows/Linux, SQL databases and network protocols are essential, along with strong problem-solving skills. Certification in ITIL, CompTIA Network+, or Microsoft Azure Fundamentals is preferred. Good communication skills are required for technical interactions. This role may involve working under pressure and managing multiple tasks.

Qualifications

• 3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.
• Prior experience in a retail banking or financial services environment is highly preferred.

Skills

Troubleshooting Windows/Linux operating systems

SQL databases

Network protocols (TCP/IP, DNS, VPN)

Strong problem-solving skills

Excellent communication skills

Ability to work under pressure

Education

ITIL Foundation

CompTIA Network+

Microsoft Certified: Azure Fundamentals

Tools

ITSM tools (ServiceNow, Remedy)

Monitoring tools (Splunk, Dynatrace)

Cloud platforms (Azure, AWS)

Virtualization (VMware)

Job description

3-5 years of experience in IT support, with at least 1-2 years in an L2 support role.

Preferred Experience

• Prior experience in a retail banking or financial services environment is highly preferred.

Technical Skills

• Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
• Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
• Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
• Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.

Certifications (Preferred)

• ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
• Ability to work under pressure and manage multiple priorities in a time-sensitive environment.