L2 End User Support Engineer

Staffington Consulting PVT Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology consulting firm in Dubai is seeking a highly experienced L2 End User Support Engineer with 7 - 8 years of expertise in managing and supporting enterprise IT environments. The candidate will be responsible for providing Level 2 support, leading the setup and maintenance of IT infrastructure, and troubleshooting complex issues. Relevant certifications and a proven track record in end-user support are essential for this role. Excellent communication and analytical skills are highly valued.

Qualifications

• 7 - 8 years of experience in end-user support and IT infrastructure setup.
• Experience with relevant certifications such as MCSE, CCNA / CCNP, ITIL.
• Track record of managing enterprise-scale IT environments.

Responsibilities

• Provide Level 2 support for end-user systems and applications.
• Lead setup and maintenance of IT infrastructure.
• Troubleshoot complex technical issues.
• Manage Windows and Mac OS environments.

Skills

End-user support at L2 level

IT infrastructure setup

Windows, Linux, and Mac OS proficiency

Active Directory expertise

Networking fundamentals knowledge

Troubleshooting skills

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science

Tools

Windows

Linux

Mac OS

Active Directory

Office 365

Networking equipment (Cisco / Aruba)

Job description

Description :

We are looking for a highly experienced L2 End User Support Engineer with 7 - 8 years of proven expertise in managing and supporting enterprise IT environments. The ideal candidate will have thorough experience in setting up and maintaining the entire IT infrastructure, ensuring seamless end-user support and operational efficiency.

Key Responsibilities :

• Provide Level 2 support for end-user systems, applications, and hardware across the organization
• Lead the setup, configuration, and maintenance of enterprise IT infrastructure (servers, networks, storage, endpoints)
• Troubleshoot and resolve complex technical issues escalated from L1 support teams
• Manage and support Windows / Mac OS environments, Active Directory, Office 365, and collaboration tools
• Ensure compliance with IT security policies and implement best practices for data protection
• Collaborate with network and system administrators to optimize infrastructure performance
• Document processes, configurations, and troubleshooting steps for knowledge sharing
• Mentor junior support engineers and contribute to continuous improvement

Skills & Competencies :

• Strong expertise in end-user support at L2 level
• Thorough experience in setting up IT infrastructure from scratch (servers, networks, endpoints)
• Proficiency in Windows, Linux, and Mac OS environments
• Hands-on experience with Active Directory, Exchange / Office 365, and virtualization platforms
• Knowledge of networking fundamentals (Cisco / Aruba preferred)
• Excellent troubleshooting, analytical, and communication skills
• Ability to work independently and manage multiple priorities

Qualifications :

• Bachelors degree in Computer Science, Information Technology, or related field
• 7 - 8 years of experience in end-user support and infrastructure setup
• Relevant certifications such as MCSE, CCNA / CCNP, ITIL are highly desirable
• Proven track record of managing enterprise-scale IT environments

(ref : hirist.tech)