KYC Operations Analyst — Risk & Controls Expert

Citi

Dubai

On-site

AED 180,000 - 280,000

Full time

7 days ago

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Job summary

Citi in Dubai seeks a Risk & Compliance Specialist within KYC to support risk and control activities, including information security, business continuity and records management. You will conduct risk assessments, perform KYC reviews, coordinate with makers and checkers, and provide guidance to business partners to ensure compliance with local regulations and Citi standards.

The role focuses on maintaining high-quality reviews, improving processes, and delivering timely risk reporting while

Qualifications

2-5 years of relevant experience.
Proven ability to make effective and timely decisions.
Consistently able to anticipate and respond to customer/business needs.
Demonstrated ability to build and cultivate partnerships across business regions.
Bachelor's degree / University degree or equivalent experience.

Responsibilities

Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management.
Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues.
Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.
Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.
Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums.
Interface with internal and external teams to provide guidance and subject matter expertise, as needed.
Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi.
Oversee situations that create risk and legal liabilities for Citi.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.