KYC Operation Team supervisor (UAE Nationals Only)

Citi; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Citi is seeking an Intermediate KYC Operations Analyst to support AML monitoring, governance, oversight and regulatory reporting under the Compliance and Control team. The role focuses on developing and managing Citi's internal KYC program with rigor and attention to regulatory standards.

Responsibilities include conducting risk analyses, ensuring complete and accurate customer data, coordinating KYC renewals, and providing guidance to business managers.

Qualifications

• Experience applying knowledge of business regulations and risk controls.
• Ability to analyze risk, document findings and provide solutions.
• Strong governance and regulatory reporting skills.
• Experience in KYC or AML-related domains is preferred.

Responsibilities

• Oversee risk and control activities including information security and records management.
• Analyze risk controls, identify root causes and report findings with mitigation steps.
• Review customer profiles and perform periodic KYC reviews for compliance.
• Coordinate with teams to complete KYC renewals and remediation activities.
• Support business managers with KYC related queries and documentation.

Skills

Business Acumen

Cr edible?

Education

Bachelor's degree

Job description

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

• Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
• Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues
• Review customer account profiles and conduct periodic KYC reviews, ensuring all customer information and supporting documentation are complete, accurate, and compliant with applicable local regulations and Citi standards.
• Coordinate closely with Makers and Checkers to ensure checklist requirements are fulfilled and comprehensive reviews are conducted, facilitating timely and accurate completion of KYC renewals and remediation activities.
• Provide ongoing support and guidance to Business Managers and Product Partners by addressing KYC-related queries, escalations, and documentation requirements.
• Maintain high-quality review standards and ensure team performance consistently exceeds established quality assurance thresholds and pass-rate expectations.
• Drive adherence to regulatory, compliance, and operational risk requirements while supporting the team's service delivery and productivity objectives.
• Identify process improvement opportunities and collaborate with stakeholders to enhance KYC efficiency, quality, and client experience outcomes.
• Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
• Interface with internal and external teams to provide guidance and subject matter expertise, as needed
• Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi
• Oversee situations that create risk and legal liabilities for Citi
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years of relevant experience
• Proven ability to make effective and timely decisions
• Consistently able to anticipate and respond to customer/business needs
• Demonstrated ability to build and cultivate partnerships across business regions

Education

• Bachelor's degree/University degree or equivalent experience

Job Family Group: Operations - Services

Job Family: Business KYC

Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Preferred candidate

Nationality

United Arab Emirates