Kids Club Supervisor

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel resort in Dubai seeks a Kids Club Supervisor to manage the daily operations of the Little Nomads kids club. The ideal candidate will have at least 2 years of experience working with children, be fluent in English, and possess strong communication skills. Unique activities reflecting cultural offerings will be created to enhance guest satisfaction. This is a great opportunity at a renowned luxury hotel to work in a vibrant environment with a commitment to learning and colleague wellness.

Benefits

MOstay benefits

Learning & Development programs

Health and wellness benefits

Qualifications

• Minimum 2 years' experience working with children in a hotel or resort.
• Must have strong communication skills and ability to work with diverse groups.
• Flexible and able to adapt to different situations.

Responsibilities

• Manage day-to-day operations of Kids Club for guest satisfaction.
• Create unique activities reflecting local culture and offerings.
• Monitor success and adjust programs based on feedback.
• Ensure all activities are performed safely.
• Maintain and clean equipment in the kids club.

Skills

Experience working with children

Fluency in English (written and verbal)

Strong communication skills

Flexibility and good sense of humour

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Kids Club Supervisor to join our Kids Club team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Kids Club Team, the Supervisor serves the needs of the business, our guests and our colleagues by helping providing services in the Little Nomads kids club.

Kids Club Supervisor responsibilities

• Participate in the smooth running of the Kids Club department on a day to day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.
• To lead the implementation of all health and safety codes and in particular to take full and complete care of children.
• Execution of the Little Nomads activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Jumeira, Dubai Concierge.
• Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
• Keep all equipment clean and well maintained in the Little Nomads kids club.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Little Nomads kids club.
• Drive revenues for the department.

Kids Club Supervisor expectations

• Must have at least 2 years’ experience working with children in a hotel or resort.
• Must be fluent in English both written and verbal.
• Must be flexible and have a good sense of humour.
• Must be a strong communicator.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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