Key Account Manager

Shipa; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in the United Arab Emirates is seeking a motivated Key Account Manager to drive strategic growth in eCommerce accounts. This role demands strong relationship-building skills and a keen understanding of customer needs. You will be responsible for account management, revenue generation, and customer relationship management to ensure seamless service execution. Ideal candidates will have experience in logistics and digital commerce, with a focus on solution sales.

Qualifications

• Strong experience in account management, particularly in eCommerce and cross-border logistics.
• Solution sales experience with international shipping and logistics services.
• Ability to analyze sales data for insights and improvements.

Responsibilities

• Develop and implement strategic account plans for eCommerce clients.
• Achieve and exceed revenue targets while managing key B2C/B2B2C accounts.
• Enhance client onboarding processes for streamlined operations.

Skills

Strategic mindset

Relationship-building

Customer needs understanding

Sales forecasting

Process improvement

Job description

Job Summary:

We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs.

Your Responsibilities

Account Management – eCommerce & Cross-Border:

• Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.
• Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment.
• Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings.
• Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities.
• Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets.
• Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives

Revenue Generation:

• Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.
• Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models.
• Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce.

Customer Relationship Management:

• Understand digital commerce trends and work closely with clients to address logistics pain points.
• Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain.
• Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor.

Sales Forecasting & Pipeline:

• Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical.
• Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption.

Stakeholder Management:

• Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.
• Represent the company at industry events and eCommerce-focused trade shows or webinars.