Key Account Manager

Rakbank; United Arab Emirates; On-site; AED 446,400 - 781,200; Full time

Job summary

Rakbank in the UAE is seeking an ambitious Key Account Manager to drive growth in Dubai and Abu Dhabi. You will acquire NTB clients and build a strong liability portfolio while delivering an outstanding client experience.

As a relationship-led banker, you will expand corporate and high-net-worth relationships, manage cross-sell opportunities, and collaborate with product and compliance teams to deliver integrated banking solutions.

Qualifications

• Bachelor’s degree in business, Finance, or related field.
• Experience in banking, client relationship management, or customer service.
• Knowledge of UAE regulations and AML guidelines.

Responsibilities

• Manage and grow relations with corporate accounts and high-value retail clients.
• Drive acquisition of salary accounts, deposits and retail products.
• Identify cross-sell and up-sell opportunities across loans, cards, and wealth products.
• Ensure retention through proactive engagement and service excellence.
• Collaborate with product, operations, credit, and marketing teams.

Skills

Relationship management

Client handling

Communication skills

Negotiation

Sales acumen

Analytical skills

Education

Bachelor’s degree in business or Finance

Tools

CRM systems

Banking platforms

Job description

• People Responsibility: Individual contributor (may guide junior staff if required)

Job Description

About the Role:

We are seeking an ambitious and results-driven Key Account Manager to drive our growth across Dubai and Abu Dhabi. This role offers an exciting opportunity to contribute to the expansion of our liability portfolio while delivering exceptional client engagement.

As a Key Account Manager, you will be responsible for acquiring New-to-Bank (NTB) clients, leveraging innovative solutions and enablers developed by our Product and Proposition teams. Your primary focus will be to build a strong and sustainable liability portfolio, while ensuring an outstanding client experience.

Beyond acquisition, you will play a critical role in maximizing client value by:

• Driving investment and mortgage referrals
• Identifying and executing cross-selling opportunities across a wide range of banking products
• Strengthening long-term client relationships and engagement

What You’ll Be Doing

Client Relationship Management

• Manage and expand relationships with assigned key corporate accounts and high-value retail clients.
• Act as the primary point of contact, ensuring superior service delivery and timely resolution of client queries.
• Build strong engagement with HR, finance teams, and key decision-makers within corporate clients.

Business Development & Revenue Growth

• Drive acquisition of salary accounts, deposits, and other retail banking products through corporate tie-ups.
• Identify cross-sell and up-sell opportunities including loans, credit cards, insurance, and wealth products.
• Achieve assigned sales targets and portfolio growth objectives.

Corporate Account Management

• Onboard new corporate relationships and maintain existing partnerships.
• Conduct regular client reviews to understand needs and propose banking solutions aligned with business requirements.
• Ensure retention of key clients through proactive engagement and service excellence.

Customer Experience

• Deliver a seamless and high-quality customer journey across onboarding, servicing, and product utilization.
• Address escalations and ensure prompt resolution to maintain high satisfaction levels.

Compliance & Risk Management

• Ensure adherence to internal policies, regulatory requirements, and KYC/AML guidelines.
• Maintain accurate documentation and support audit/compliance requirements.

Stakeholder Collaboration

• Liaise with internal teams (product, operations, credit, marketing) to deliver integrated solutions to clients.
• Support campaigns, events, and initiatives aimed at increasing customer acquisition and engagement.

Job Dimensions

• Financial Accountability: Achievement of sales targets, revenue growth, and portfolio profitability
• People Responsibility: Individual contributor (may guide junior staff if required)
• Client Portfolio: Corporate accounts and retail customer base (salary relationships/high-value clients)

Problem Solving & Complexity

• Requires strong analytical skills to identify client needs and propose suitable financial solutions.
• Handles customer escalations and resolves complex service or product-related issues.
• Balances business growth with compliance and risk considerations.

Interaction

• Regular interaction with:
  • Corporate clients and internal stakeholders
  • Product, operations, and compliance teams
• Requires strong communication, negotiation, and relationship-building skills.

What We’re Looking For

Qualifications & Experience

Bachelor’s degree in business, Finance, or a related discipline

Relevant experience in banking, client relationship management, or customer service, preferably within a HNWI / Priority Banking / Relationship Management environment

Proven experience in managing and growing high-value client relationships

Knowledge & Expertise

Strong understanding of local banking regulations and legal frameworks applicable in the UAE

Good knowledge of Anti-Money Laundering (AML) guidelines, with the ability to source and onboard only legitimate business

Awareness of UAE Central Bank regulations and compliance standards

Sound knowledge of Retail and Wealth Management (WM) products, including deposits, loans, credit cards, and investment solutions

Skills & Competencies

Strong relationship management and HNWI client handling skills

Excellent communication, negotiation, and interpersonal skills

High level of sales acumen with the ability to effectively position banking products

Customer-focused mindset with a commitment to delivering service excellence

Good leadership and mentoring capabilities, with the ability to support junior team members

Strong analytical skills, with the ability to generate, interpret, and act on MIS reports

Proficiency in CRM systems and banking platforms