Key Account Manager

Pluto Card; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading fintech firm, Pluto Card, is seeking a Key Account Manager to nurture strategic B2B customer relationships. The role involves ensuring client success through proactive support, identifying growth opportunities, and working closely with cross-functional teams to deliver value. Ideal candidates have significant experience in account management within dynamic, high-growth environments.

Qualifications

• 5+ years in key account management or customer success in B2B SaaS or fintech.
• Strong understanding of financial systems or payment platforms.
• Experience with CRM and project collaboration tools.

Responsibilities

• Manage relationships with key B2B accounts to ensure satisfaction and growth.
• Conduct regular business reviews and identify upsell opportunities.
• Collaborate with Sales and Product teams to address customer needs.

Skills

Customer relationship management

Strategic advising

Problem-solving

Negotiation

Communication

Education

Bachelor's degree in Business, Finance, or related field

Tools

Salesforce

HubSpot

Slack

Asana

Jira

Job description

Key Account Manager About Pluto Pluto is a modern financial operating system for global businesses. We combine global payments infrastructure with intelligent workflow automation to provide companies with unparalleled insights, control, and automation over their spending. Backed by leading Silicon Valley investors and built by talent from companies like Google, Shopify, Square, Uber, and PayPal, Pluto is on a mission to reinvent corporate finance for the modern age. We're proud to be ranked amon Key Account Manager About Pluto Pluto is a modern financial operating system for global businesses. We combine global payments infrastructure with intelligent workflow automation to provide companies with unparalleled insights, control, and automation over their spending. Backed by leading Silicon Valley investors and built by talent from companies like Google, Shopify, Square, Uber, and PayPal, Pluto is on a mission to reinvent corporate finance for the modern age. We're proud to be ranked among the Top 50 Accounting & Finance Products in the world by G2.com in 2025. Learn more: www.getpluto.com About the Role As a Key Account Manager at Pluto, you'll be responsible for nurturing and growing relationships with our most strategic B2B customers. You will ensure ongoing success and satisfaction through proactive support, identifying upsell opportunities, and working cross-functionally to deliver value. This mid-level role is ideal for a customer-obsessed relationship builder with experience in fintech or SaaS, who thrives in high-impact environments. Responsibilities Own and manage relationships with key portfolio or B2B accounts, ensuring long-term satisfaction, retention and growth. Act as the primary point of contact and strategic advisor for enterprise-level customers. Understand client goals and workflows to help them extract maximum value from Pluto's platform. Conduct regular business reviews, performance check-ins, and upsell consultations. Proactively identify risks or churn signals and execute plans to mitigate them. Collaborate with Sales on expansion opportunities and renewals. Partner closely with Product and Engineering teams to advocate for customer needs and inform roadmap decisions. Maintain thorough and accurate account data in CRM tools (e.g., Salesforce, HubSpot). Track key metrics such as TPV, usage trends, and account health. Requirements 5+ years of experience in key account management, customer success, or enterprise relationship roles in B2B SaaS or fintech. Proven ability to build strong, strategic customer relationships and drive retention and growth. Deep understanding of financial systems, payment platforms, or spend management tools is a plus. Proficiency with CRM (e.g., Salesforce, HubSpot) and project collaboration tools (e.g., Slack, Asana, Jira). Excellent communication, negotiation, and presentation skills. Strong analytical and problem-solving abilities. Comfortable working in a fast-paced, evolving startup environment. High emotional intelligence and a proactive, consultative mindset. Bachelor's degree in Business, Finance, or a related field (or equivalent experience).

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