Key Account Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 268,000 - 469,000; Full time

Benefits offered by this job

Health care

Remote and flexible working policies

Exclusive employee discounts

Child education contribution

Job summary

Chalhoub Group in the UAE seeks a Regional Key Account Manager to drive the commercial success of a portfolio of global beauty brands across the GCC. You will partner with leading retailers and brand principals to maximise sales, optimise stock, and strengthen long-term relationships.

The role requires 3–5 years in key account management within beauty, experience with major GCC retail accounts, strong budgeting and forecasting skills, excellent analytics, and superior negotiation.

Qualifications

• 3–5 years experience as a Key Account Manager within the beauty industry.
• Experience managing major GCC retail accounts or distributors.
• Strong commercial acumen with budgeting, forecasting, sales planning, and revenue growth management.
• Excellent analytical skills with the ability to interpret sales data and identify opportunities.
• Strong negotiation and stakeholder management skills, with the confidence to work with senior retail partners and global brand principals.
• Experience working closely with Supply Chain, Marketing, and cross-functional teams.
• Highly relationship-oriented with excellent communication and presentation skills.
• Outgoing, collaborative personality who enjoys networking and building lasting partnerships.
• Willingness to travel across the GCC as business needs require.

Responsibilities

• Manage strategic regional retail accounts across the GCC, acting as the primary commercial contact for retailers and brand partners.
• Develop and execute annual commercial plans, sales budgets, and joint business plans with leaders and brand principals.
• Drive sell-in performance by monitoring sales and negotiating terms.
• Build partnerships with key retailers and e-commerce partners across the region.
• Monitor inventory and coordinate with Supply Chain on demand planning and product launches.
• Analyze performance and translate insights into actionable commercial strategies.
• Recommend distribution strategies, brand mix, and retail expansion opportunities.
• Coordinate promotional campaigns from planning to execution and measure results.
• Collaborate with Marketing, Finance, Regulatory, and Supply Chain to ensure seamless execution.
• Maintain relationships with brand principals, distributors, wholesalers, and retail partners.

Skills

Key account management

Sales forecasting

Negotiation

Analytics

Stakeholder management

Cross-functional collaboration

Presentation skills

Travel readiness

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

We're looking for a Regional Key Account Manager to drive the commercial success of a portfolio of globally recognised beauty brands across the GCC. This is a highly visible role where you'll partner with leading retailers, brand principals, and internal stakeholders to maximise sales performance, optimise stock, and strengthen long-term commercial relationships. Your responsibilities will be to:

• Manage strategic regional retail accounts across the GCC, acting as the primary commercial contact for both retailers and brand partners.
• Develop and execute annual commercial plans, sales budgets, and joint business plans in collaboration with Business Unit Leaders and international brand principals.
• Drive sell-in performance by monitoring sales, negotiating commercial terms where applicable, and identifying opportunities to grow revenue and profitability.
• Build strong partnerships with key retailers including Sephora, Al Tayer Group, FACES, Galleries Lafayette, among others, as well as leading e-commerce partners and pure players.
• Monitor inventory across retailers and warehouses, proactively managing stock levels, returns, and liquidation strategies to ensure healthy inventory performance.
• Work closely with Supply Chain to align demand planning, forecasts, inbound orders, and product launches.
• Analyse sales performance, profitability, market share, customer insights, and competitor activity, translating data into actionable commercial strategies.
• Recommend distribution strategies, brand mix, counter openings, renovations, and retail expansion opportunities.
• Coordinate promotional campaigns from planning through execution, measuring results and ensuring commercial objectives are achieved.
• Collaborate with Marketing, Finance, Regulatory, and Supply Chain teams to deliver seamless execution across all commercial initiatives.
• Maintain exceptional relationships with brand principals, distributors, wholesalers, and retail partners, becoming a trusted commercial advisor across the region.

What You’ll Need To Succeed

• 3-5 years' experience as a Key Account Manager within the beauty industry
• Experience managing major retail accounts or distributors across the GCC.
• Strong commercial acumen with experience in budgeting, forecasting, sales planning, and revenue growth management.
• Excellent analytical skills with the ability to interpret sales data, identify opportunities, and make commercially sound decisions.
• Strong negotiation and stakeholder management skills, with the confidence to work with senior retail partners and global brand principals.
• Experience working closely with Supply Chain, Marketing, and cross-functional teams.
• Highly relationship-oriented with excellent communication and presentation skills.
• An outgoing, collaborative personality who enjoys networking and building lasting partnerships.
• Willingness to travel across the GCC as business needs require.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using Gen AI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.