Junior IT Support Specialist: Tech Troubleshooter

Black Pearl Consult; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Dubai is seeking a Junior IT Support Specialist to provide technical support and ensure smooth IT operations. The suitable candidate will possess strong troubleshooting skills and have experience with Microsoft 365 and basic networking. Responsibilities include user support, hardware and software management, and system maintenance. This role offers a dynamic environment for those looking to further their IT support career.

Qualifications

• Bachelor's degree in IT or related field preferred.
• 1-2 years of IT support experience required.
• Strong knowledge of networking basics essential.
• Experience with cloud apps is advantageous.
• IT certifications like CompTIA A+, CCNA preferred.

Responsibilities

• Provide first-level support for IT hardware and software.
• Install and configure desktops and peripherals.
• Assist in monitoring network and system performance.
• Create user documentation and guides.
• Conduct routine IT checks and maintain logs.

Skills

Troubleshooting skills

Communication skills

Customer service

Time management

Education

Bachelor's degree in IT, Computer Science or related field

Tools

Microsoft 365

Active Directory

Job description

A leading consultancy firm in Dubai is seeking a Junior IT Support Specialist to provide technical support and ensure smooth IT operations. The suitable candidate will possess strong troubleshooting skills and have experience with Microsoft 365 and basic networking. Responsibilities include user support, hardware and software management, and system maintenance. This role offers a dynamic environment for those looking to further their IT support career.