Junior IT Support Dubai, UAE

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Dubai is looking for an IT Support Specialist. The role involves providing technical assistance, troubleshooting hardware, software and network issues, and ensuring all users receive effective support. The ideal candidate will have a Bachelor's degree in IT, 5-8 years of experience in a corporate environment, and certifications like CompTIA A and Microsoft Certified. The position is full-time and does not allow for remote work.

Qualifications

• 5-8 years of experience in IT support.
• Strong knowledge of computer hardware and operating systems.
• Good understanding of networking fundamentals.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Install, configure, and maintain IT equipment.
• Monitor network performance and troubleshoot connectivity issues.
• Conduct basic IT induction for new employees.

Skills

Technical troubleshooting

Customer service

Problem-solving

Time management

Attention to detail

Education

Bachelor's degree in IT or related field

Tools

Windows

macOS

Microsoft 365

Active Directory

Job description

The IT Support Specialist is responsible for providing technical assistance troubleshooting and resolving hardware software and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs configures and maintains IT equipment monitors system performance and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-level technical support for hardware software network and system issues.
• Diagnose and resolve technical problems via phone email remote tools or in person.
• Log track and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management

• Install configure and maintain laptops desktops printers scanners and peripherals.
• Perform software installation updates and patches according to IT policies.
• Ensure all devices are functioning effectively and securely.

Network & System Support

• Assist in monitoring network performance connectivity and security.
• Troubleshoot Wi-Fi LAN VPN and other connectivity issues.
• Support user account management including password resets and access permissions.

User Support & Training

• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup system access policies etc.).
• Prepare user-friendly documentation FAQs and guides.

Maintenance & Monitoring

• Perform routine checks on systems backups antivirus and security updates.
• Maintain IT inventory including hardware software licenses and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs service renewals and procurement.
• Support IT projects such as system upgrades migrations and new software rollouts.
• Maintain accurate records of IT assets service logs and user requests.

Qualifications

• Bachelors degree in information technology Computer Science Computer Engineering or any related field (preferred).
• 5-8 years of experience as IT Support.
• Experience in troubleshooting in a corporate multi-user environment is an advantage.
• Strong knowledge of computer hardware operating systems (Windows macOS) and mobile devices.
• Good understanding of networking fundamentals (LAN WAN Wi-Fi VPN).
• Familiarity with Microsoft 365 email configuration and cloud apps.
• Ability to troubleshoot printers scanners and other peripherals.
• Knowledge of antivirus tools security best practices and system updates.
• Basic experience with Active Directory user account creation and permissions
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Time management and ability to prioritize tasks efficiently.
• Ability to work independently and in a team environment.
• High attention to detail discipline and professionalism.
• CompTIA A
• CompTIA Network
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• Cisco CCNA (basic networking knowledge preferred)
• Google IT Support Professional Certificate
• UAE Driving license mandatory

Additional Information

Please note that only shortlisted candidates will be contacted

Remote Work

No

Employment Type

Full-time