Junior Customer Success Associate - Onboarding & Training

McGraw Hill; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading educational publishing company in Dubai is looking for a Junior Customer Success Representative to enhance customer relationships. You will support instructors in utilizing digital learning products, conduct training sessions, and track usage metrics to ensure customer success. The ideal candidate should be self-motivated and have strong communication skills. A UAE driving license is required for occasional travel. This is a 12-month contract with potential renewal.

Qualifications

• Self-motivated and collaborative individual.
• Ability to onboard and train customers effectively.
• Experience in customer service or success roles is a plus.

Responsibilities

• Support onboarding for new instructors and courses.
• Deliver practical trainings and share quick-start guides.
• Track adoption and usage in dashboards.

Skills

Relationship-building

Communication

Troubleshooting

Customer engagement

Tools

CRM systems

Job description

A leading educational publishing company in Dubai is looking for a Junior Customer Success Representative to enhance customer relationships. You will support instructors in utilizing digital learning products, conduct training sessions, and track usage metrics to ensure customer success. The ideal candidate should be self-motivated and have strong communication skills. A UAE driving license is required for occasional travel. This is a 12-month contract with potential renewal.