IVF Patient Services Coordinator

Mediclinic International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare organization in Dubai is seeking a Patient Administrator to enhance patient care quality. The role involves managing appointment scheduling, medical insurance processes, and billing procedures. Candidates should have a secondary school education and experience in customer service, preferably within healthcare. Ideal candidates will be computer literate with a good grasp of medical terminology. Join us in promoting exceptional patient service within our team.

Qualifications

• 2-3 years of experience in a customer service role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration.
• Manage medical insurance processes and related tasks.
• Oversee billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Knowledge of medical terminology and procedures

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

A healthcare organization in Dubai is seeking a Patient Administrator to enhance patient care quality. The role involves managing appointment scheduling, medical insurance processes, and billing procedures. Candidates should have a secondary school education and experience in customer service, preferably within healthcare. Ideal candidates will be computer literate with a good grasp of medical terminology. Join us in promoting exceptional patient service within our team.