IT Technical Support Engineer

Jaheziya; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Abu Dhabi seeks an experienced IT Technical Support Engineer. This role involves providing technical support, managing Help Desk operations, and driving service improvements through effective problem-solving and resource management. The ideal candidate has a Bachelor's degree in a relevant field and possesses strong analytical and communication skills.

Qualifications

• Deep understanding of IT environment.
• Ability to lead joint work and take initiative.
• Effective communication skills.

Responsibilities

• Provide expert technical support and ensure continuous operation of IT systems.
• Manage Help Desk function and team resource allocation.
• Prepare performance reports and conduct statistical analyses.

Skills

Expert technical support

Analytical skills

Troubleshooting hardware issues

Troubleshooting software issues

Resource allocation

Education

Bachelor's degree in related field

Job description

This role is for an experienced and proactive IT Technical Support Engineer to join our team, focusing on providing expert technical support, ensuring the continuous operation of IT systems and hardware, and managing the Help Desk function.

The ideal candidate has a deep understanding of the IT environment and strong analytical skills to drive service improvements. Key responsibilities include troubleshooting complex hardware and software issues, managing Help Desk team resource allocation and scheduling, and acting as a local liaison for technical escalations. The candidate must be able to prepare performance reports, conduct statistical analyses of business trends, and manage customer satisfaction surveys to propose continuous improvements.

A Bachelor's degree in a related field is preferred. Ability to lead joint work, take initiative, and communicate effectively is essential.