IT Team Lead

David Kennedy Recruitment; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Team Lead for their offices in Ras Al Khaimah, UAE. The ideal candidate will manage the IT support team, oversee daily operations, and ensure adherence to service agreements. Strong leadership, analytical, and problem-solving skills are essential. The company offers a competitive salary with bonuses, paid training, private health insurance, and advancement opportunities within a global tech company.

Benefits

Competitive salary

Bonus opportunities

Paid training

Private Health Insurance

Opportunities for advancement

Qualifications

• Proven experience in a technical support or IT service environment.
• Demonstrated leadership experience including team supervision and employee development.
• Strong analytical, troubleshooting and problem-solving skills.

Responsibilities

• Lead and manage the IT support team setting clear objectives.
• Oversee daily support operations including issue tracking and incident resolution.
• Serve as an escalation point for complex technical issues.

Skills

Fluent in English

Analytical skills

Problem-solving skills

Interpersonal abilities

Tools

Ticketing systems

Remote assistance platforms

Knowledge management systems

Job description

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Team Lead for their offices in Ras Al Khaimah.

Position: IT Team Lead

Location: Ras Al Khaimah, UAE

Employment type: Full-time

Remuneration: Base salary

Duties and Responsibilities

• Lead, motivate and manage the IT support team setting clear objectives, conducting performance reviews and supporting career development.
• Lead, guide and support a technical support team setting performance goals, conducting evaluations and fostering professional growth.
• Oversee daily support operations including issue tracking, incident resolution and adherence to service level agreements (SLAs).
• Serve as an escalation point for complex or critical technical issues coordinating with specialized teams or vendors when needed.
• Manage team schedules ensuring adequate coverage and continuity of support services.
• Establish and maintain operational procedures, documentation and best practices to enhance efficiency and service quality.
• Identify skill gaps and training needs providing mentorship and technical guidance to team members.
• Track and analyze support metrics, user satisfaction data and performance reports to drive continuous improvement initiatives.

Requirements

• Fluent in English with strong proficiency in both written and spoken communication.
• Proven experience in a technical support or IT service environment with a solid understanding of incident and request management processes.
• Demonstrated leadership experience including team supervision, performance management and employee development.
• Proficiency with common support and collaboration tools such as ticketing systems, remote assistance platforms and knowledge management systems.
• Strong analytical, troubleshooting and problem-solving skills for both technical and operational challenges.
• Excellent communication, interpersonal and organizational abilities with a capacity to manage multiple tasks under pressure.
• Understanding of relevant organizational policies, industry standards and compliance requirements related to IT operations.
• Ability to interpret performance data and implement targeted improvements to enhance service delivery.

Benefits

• Competitive salary with bonus opportunities based on performance.
• Paid training to familiarise with the company’s high standards and procedures.
• Private Health Insurance for comprehensive medical coverage.
• Opportunities to advance within a global tech company.
• And many others!!!