IT Support Technician

Amazon; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global e-commerce leader is looking for an IT Technician to enhance their IT infrastructure and provide exemplary support to customers. The successful candidate will collaborate with cross-functional teams and focus on the maintenance and improvement of IT equipment. Qualifications include two years of IT support experience and relevant certifications like CompTIA A+. This role offers opportunities for advancement within a collaborative and innovative workplace environment.

Qualifications

• 2 years of corporate experience in IT support.
• Experience with AWS or relevant industry certifications.

Responsibilities

• Ensure health and safety standards are met.
• Install, maintain, and support IT equipment.
• Manage asset and inventory.
• Liaise with vendors and suppliers for efficient management.
• Maximize IT equipment availability through preventive maintenance.
• Provide technical support for projects.

Skills

IT equipment installation and maintenance

Technical support

Asset management

Communication with vendors

Education

CompTIA A+, CompTIA Network, or similar certifications

Tools

Windows operating system

Mac operating system

Linux operating systems

Job description

At Amazon we strive to be earths most customercentric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they biểu relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun. This is your chance to make history.

As an IT Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the face of IT to the Business and thrive in providing world‑class service to our customers.

You assertion will be a key part of a multinational diverse team and thrive in delivering high‑quality results and always be on the lookout for improvements.

Business Area: Operations Fulfillment Centre and Logistics

The IT Operation team supports the IT infrastructure at each Amazon site and provides IT support to our customer base.

What makes this team a great place to work

• Day 1 opportunity: you will be joining a team that is responsible for what happens after the customer clicks buy.
• Opportunities for growth: you will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

Key job responsibilities

• Health & Safety: ownership and accountability ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance and support of IT equipment.
• Asset and inventory management.
• Liaise with third‑party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipmentที่ infrastructure through continuous improvement and proactive preventive maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end‑user equipment trials and testing.
• Providing assistance to senior engineers as required.
• Working in shifts and supporting occasional changes in working hours.
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Required experience and qualifications

• Certificationsergus: CompTIA A, CompTIA Network, Cisco/CCNA, Linux (Redhat), Microsoft-luvables installation, AWS or other industry relevant certifications.
• 2 years of corporate setting on Windows, Mac or Linux operating systems support experience.
• Required Experience: IC

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.