IT Support Specialist - Windows & Networking

Alfanar; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Technical Support Specialist to provide technical assistance for Microsoft's latest operating systems and troubleshoot network and printer issues. The ideal candidate will have experience in technical support, possess strong problem-solving skills, and be familiar with IT ticketing systems. This role is crucial for maintaining high customer satisfaction and ensuring efficient IT operations.

Qualifications

• Proven experience in technical support, specifically with Microsoft client operating systems.
• Strong knowledge of network troubleshooting and printer maintenance.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide technical support for Microsoft’s client operating systems.
• Troubleshoot and resolve network and printer issues.
• Conduct routine checks and monitor system performance.

Skills

Technical support experience

Network troubleshooting

Printer maintenance

Good communication skills

Problem-solving skills

Team collaboration

Education

Diploma in IT or Engineering

Microsoft Certified: Modern Desktop Administrator Associate

CCNA

CompTIA A+

Job description

A leading technology firm in Dubai is seeking a Technical Support Specialist to provide technical assistance for Microsoft's latest operating systems and troubleshoot network and printer issues. The ideal candidate will have experience in technical support, possess strong problem-solving skills, and be familiar with IT ticketing systems. This role is crucial for maintaining high customer satisfaction and ensuring efficient IT operations.