IT Support Specialist

UniHawk Global; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is seeking an IT Support Specialist to manage day-to-day IT queries and troubleshoot issues. The role requires hands-on experience in providing support for hardware, software, and network requirements. Ideal candidates should have a Bachelor’s degree and 2-4 years of experience in IT support. Key responsibilities include managing user issues, coordinating with vendors, and ensuring data security.

Qualifications

• 2–4 years’ experience in IT support or helpdesk roles.
• Experience with network troubleshooting.
• Ability to support multiple users efficiently.

Responsibilities

• Provide first-level IT support to employees.
• Troubleshoot hardware and software across Windows & Mac systems.
• Manage email setup and account permissions.
• Respond to IT tickets and close issues.

Skills

Strong troubleshooting skills for hardware & software issues

Knowledge of Windows/Mac OS

Strong communication skills

Ability to work independently

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Google Workspace

Microsoft Office

Job description

We are looking for an IT Support Specialist who can manage day‑to‑day IT queries, troubleshoot issues, and support the team with hardware, software, and network requirements. The ideal candidate will have hands‑on experience in resolving user issues, managing devices, and coordinating with external vendors when needed.

Location

Dubai

Experience

2–4 years

Employment Type

Full-time / On‑site

Role Overview

We are looking for an IT Support Specialist who can manage day‑to‑day IT queries, troubleshoot issues, and support the team with hardware, software, and network requirements.

Key Responsibilities

• Provide first‑level IT support to employees (laptops, desktops, printers, internet issues).
• Troubleshoot hardware and software problems across Windows & Mac systems.
• Install, configure, and maintain company laptops and software applications.
• Manage email setup, access issues, password resets, and account permissions.
• Support video conferencing tools (Google Meet, Zoom, Teams, etc.).
• Handle network connectivity issues and coordinate with IT vendors as required.
• Maintain IT inventory (laptops, chargers, routers, accessories).
• Ensure data security and assist with backups and antivirus monitoring.
• Set up new employees’ devices and support IT aspects of onboarding.
• Respond to IT tickets and close issues within defined timelines.

Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 2–4 years’ experience in IT support or helpdesk roles.
• Strong troubleshooting skills for hardware & software issues.
• Knowledge of Windows/Mac OS, networks, routers, and security basics.
• Experience with Google Workspace or Microsoft Office preferred.
• Strong communication and problem‑solving skills.
• Ability to work independently and support multiple users.

Nice to Have

• Basic knowledge of cloud systems or CRM tools.
• Understanding of cyber security best practices.
• Experience supporting multi‑location offices.