IT Support Executive

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputed recruitment agency is seeking an experienced IT Support Executive to join a chemical supplier in Dubai. The ideal candidate will have a Bachelor's degree in IT or Computer Science and at least 3 years of experience in IT support, focusing on hardware management, Microsoft 365 administration, and network monitoring. The role involves installing and maintaining IT hardware, supporting users with MS 365 tools, and acting as a primary contact for IT issues. Candidates should have strong troubleshooting skills and hands-on experience with IT equipment.

Qualifications

• Bachelor's degree in IT, Computer Science or related field.
• 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
• Proficiency in Office 365 administration including Exchange, Teams, SharePoint, and OneDrive.
• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).

Responsibilities

• Install, configure, and maintain IT hardware.
• Manage user accounts in Microsoft 365.
• Monitor and support network connectivity.
• Act as the first point of contact for IT issues.
• Maintain inventory of IT hardware and software.
• Train staff on basic IT procedures.

Skills

Hardware troubleshooting

Microsoft 365 administration

Network monitoring

Customer service

Incident tracking

Education

Bachelor's degree in IT or Computer Science

Tools

ManageEngine

Job description

Our client one of the chemical suppliers in the UAE is currently seeking an experienced IT Support Executive o join their team.

Hardware & Infrastructure Support

• Install configure and maintain laptops desktops monitors printers servers cameras access control devices and Wi‑Fi access points.
• Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
• Provide first‑level support and troubleshooting for hardware‑related issues.

Microsoft 365 & Cloud Services Administration

• Manage user accounts licenses and permissions in Microsoft 365 (Exchange SharePoint Teams OneDrive).
• Provide day‑to‑day support for email and collaboration tools including Teams Outlook and SharePoint Online.
• Handle laptop setups for onboarding including imaging application installations and account configurations.

Network & Connectivity

• Monitor and support internet and internal network connectivity.
• Liaise with service providers such as Du or Etisalat for telecom and internet services including installation troubleshooting and upgrades.

IT Helpdesk & Support Operations

• Act as the first point of contact for IT‑related issues within the Dubai office.
• Log track and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for offsite employees when needed and elevate issues as appropriate.

Asset & Documentation Management

• Maintain up‑to‑date inventory of IT hardware and software.
• Document system configurations incidents and resolutions.
• Ensure all IT equipment is tagged and records are regularly updated.

General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.
• Maintain physical security of IT infrastructure (e.g. server room access).
• Train staff on basic IT procedures and best practices.

Requirements

• Bachelor s degree in IT Computer Science or related field.
• 3 years of IT support experience in a corporate environment.
• Strong hands‑on experience with hardware (laptops printers access devices etc.).
• Proficiency in Office 365 administration including Exchange Teams SharePoint and OneDrive.
• Experience using ManageEngine or similar IT service management (ITSM) tools.
• Familiarity with networking fundamentals (LAN/Wi‑Fi/VPN).