IT Support Engineer- Immediate joiners

Meraki Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic IT support company in Dubai is seeking an IT Support Engineer to manage server and network infrastructure while providing end-user support. The ideal candidate thrives in problem-solving environments, possesses excellent communication skills, and has 2-5 years of hands-on experience in IT support. This role is critical in maintaining operational efficiency and ensuring a smooth IT experience for users.

Qualifications

• 2–5 years of hands-on IT support experience required.
• Strong understanding of Windows environments and troubleshooting.
• Experience with VLANs and network configuration.
• Clear and friendly communication skills needed.
• A patient and solution-focused mindset is essential.

Responsibilities

• Support server infrastructure and network systems.
• Monitor and troubleshoot server and network issues.
• Provide end-user support for applications and systems.
• Manage IT documentation and asset inventory.
• Communicate effectively with users and management.

Skills

Problem-solving

Communication

Organizational skills

Hands-on experience

Patience

Tools

Windows Server 2016/2019/2022

Cisco network switches

HP server management

Office 365

Active Directory

Job description

About the Role

We are looking for an IT Support Engineer who enjoys solving problems, helping people, and keeping systems running smoothly. You will support our server infrastructure, networks, end-user systems, applications, and collaboration services. This role needs someone who is hands‑on, organized, and communicates well.

The ideal person is calm in busy situations, learns fast, and works with ownership.

Key Responsibility Areas & Expected Skill Level

1. Server Support• Monitor and review HP server logs.
• Review Windows Event Viewer for alerts.
• Verify daily backup completion.
• Monitor Active Directory replication and DNS health.
• Familiar with Windows Server 2016 / 2019 / 2022.

Basic – Should understand server components and alerts. Can do first‑level troubleshooting and elevate when needed. 2. Network Support• Configure and troubleshoot HP and Cisco network switches.
• Manage VLAN assignments and switch port configurations.
• Work with Aruba Access Controllers (SSID, VLAN mapping, authentication).
• Check branch connectivity and Site‑to‑Site VPN status.
• Review device status, bandwidth, PoE, and link issues.

Above Basic – Comfortable handling VLANs, switches, and wireless controller settings. Able to solve most connectivity issues independently.

3. System & Directory Services / Mail• Manage AD users, groups, and GPOs.
• Manage Windows Print Server and resolve queue issues.
• Manage Office 365 users, mailboxes, and licenses.
• Troubleshoot access to shared folders and mapped drives.
• Resolve OneDrive and SharePoint sync issues.

Above Basic – Can work independently on user management, access, and Office 365 issues.

4. End‑User Support & Applications• Troubleshoot Windows 10/11 issues.
• Resolve MS Office / application / driver / desktop profile issues.
• Support ERP and CRM access issues.
• Check and fix Avaya IP phone setup and issues.
• Manage endpoint alerts and isolation cases.
• Provide remote support through AnyDesk or TeamViewer.
• Log issues and follow up until resolved.

Strong – Should show excellent troubleshooting skills and quick response. Communicates clearly while resolving issues.

5. Process & Documentation• Maintain IT documentation and asset inventory.
• Follow escalation procedures.
• Communicate clearly with users and management.
• Maintain data confidentiality and accountability.

Strong – Works with structure, ownership, and reliability.

What You Should Bring

• 2–5 years of hands‑on IT support experience
• Good understanding of Windows environments
• Working knowledge of Switches, VLANs, Active Directory, Office 365
• Clear and friendly communication skills
• A patient and solution‑focused mindset

You’ll Do Well Here If You

• Enjoy helping people and solving problems
• Keep things organized and documented
• Ask questions and learn fast
• Can manage time and interruptions in a calm way

We value people who take responsibility, stay curious, and care about doing things well.