IT Support Engineer (Full Time)

LEAMS Education Services (Gamma Holdings Ltd.); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading education service provider in Dubai is urgently seeking an IT Support Engineer to maintain and support their school’s IT infrastructure. The ideal candidate will possess strong technical skills, including Office 365 administration and experience with Windows Server environments, along with the ability to troubleshoot various IT issues in an educational setting.

Qualifications

• 2–4 years of experience in an IT Executive/Assistant role.
• Hands-on experience with Office 365 administration and Windows Server environments.
• Familiarity with help desk systems and user support.
• Prior experience in school IT support is highly desirable.

Responsibilities

• Install, configure, and maintain IT systems and infrastructure.
• Provide daily IT support and troubleshoot reported issues.
• Administer Office 365 tools and manage user accounts in Active Directory.
• Monitor system performance and ensure IT infrastructure security.
• Manage school website content and usability.

Skills

Office 365 administration

Windows Server environments

CCTV knowledge

Access Control knowledge

FortiGate firewall experience

ITIL framework

User support experience

Strong communication skills

Education

CCNA

MCSA

MCITP

Job description

Job Summary:

We are urgently seeking a technically skilled IT Support Engineer to support and maintain our school’s IT systems and infrastructure. The ideal candidate will be experienced in handling day-to-day IT operations in an educational environment.

Key Responsibilities:

• Install, configure, and maintain servers, computer peripherals, IT hardware, and software applications.
• Provide daily IT support, troubleshooting hardware (e.g., projectors, printers), software, and network issues reported via Service Desk.
• Administer Office 365 tools including Exchange Online, SharePoint, OneDrive, OneNote, and Azure Active Directory.
• Manage Active Directory (users, groups, computers), GPOs, and maintain Windows Server environments.
• Monitor system performance, apply patches, install antivirus, and ensure IT infrastructure security.
• Maintain and support network devices: routers, UniFi access points, switches, LAN/WAN connectivity.
• Configure FortiGate firewall: policies, content filtering, VPN (IPSec/SSL), internet usage monitoring.
• Maintain technical documentation and internal knowledgebase as per IT policies.
• Support and train staff on educational technology platforms, software usage, and peripherals.
• Manage school website (WordPress), update content, and ensure usability and performance.
• Conduct system training, user onboarding, and documentation briefings.

Required Skills & Qualifications:

• 2–4 years of experience in an IT Executive/Assistant role.
• Hands‑on experience with Office 365 administration and Windows Server environments.
• Familiarity with help desk systems and user support.
• Working knowledge of security systems: CCTV, Access Control.
• Certifications: CCNA, MCSA, MCITP, or equivalent (required).
• Experience with FortiGate firewall and network configurations.
• Basic knowledge of ITIL framework (preferred).
• Strong written and verbal communication skills.
• Prior experience in school IT support is highly desirable.