IT Support Engineer

BlackStone eIT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software provider in Dubai is seeking a Support Engineer to provide exceptional technical support to clients. In this role, you will troubleshoot customer issues, ensure satisfaction, and collaborate with development teams. The ideal candidate has a degree in IT and experience in technical support, along with strong communication and problem-solving skills. This position offers a competitive salary and comprehensive UAE benefits package.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• Experience in technical support, software troubleshooting, or a similar position.
• Detail-oriented with a focus on providing high-quality customer service.
• Ability to work both independently and collaboratively within a team.

Responsibilities

• Act as the main point of contact for customer inquiries.
• Efficiently respond to and resolve customer support tickets.
• Collaborate with the development team to relay customer feedback.

Skills

Technical knowledge of software and hardware systems

Exceptional communication skills

Customer service skills

Problem-solving abilities

Organizational skills

Education

Degree in Computer Science, Information Technology, or a related field

Tools

Help desk software

CRM systems

Job description

Join BlackStone eIT as a Support Engineer and be part of a dynamic team dedicated to delivering top-notch technical support to our valued clients. In this role, you will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction with our innovative software products.

This is an exciting opportunity for individuals who are passionate about technology and enjoy helping people solve complex problems. You will directly contribute to enhancing our client experience and driving our success as a leading software provider.

Key Responsibilities

• Act as the main point of contact for customer inquiries, offering guidance and troubleshooting assistance.
• Efficiently respond to and resolve customer support tickets, ensuring timely resolutions.
• Collaborate with the development team to relay customer feedback and participate in software improvement discussions.
• Maintain comprehensive records of customer interactions and technical issues in our support system.
• Conduct training sessions for clients on the effective use of software tools.
• Identify and document recurring issues to facilitate proactive resolutions.
• Stay updated on software updates and industry trends to provide informed support.

• Degree in Computer Science, Information Technology, or a related field.
• Experience in technical support, software troubleshooting, or a similar position.
• Strong technical knowledge of software and hardware systems.
• Exceptional communication and customer service skills.
• Proficiency with help desk software and CRM systems.
• Demonstrated problem-solving abilities and analytical thinking.
• Detail-oriented with a focus on providing high-quality customer service.
• A positive attitude and a genuine desire to help others.
• Ability to work both independently and collaboratively within a team.
• Strong organizational skills and the ability to manage multiple tasks effectively.

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development