IT Support Engineer.

GAL; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading IT support company in Abu Dhabi is seeking an IT Support Technician to plan and organize operations of information systems. You will ensure technology is functional and secure, troubleshoot issues, and provide user orientation. The ideal candidate has a diploma in information systems and a minimum of 3 years IT support experience. This role offers opportunities for professional development in a dynamic environment.

Qualifications

• Minimum of 3 years of IT support experience is required.
• Completion of approved training courses in Office IT administration.

Responsibilities

• Ensure all relevant IT equipment is functioning properly.
• Troubleshoot hardware, software, and network issues.
• Provide orientation to new users on technology.
• Monitor security of all technology assets.

Skills

Troubleshooting hardware and software

Network administration

IT equipment maintenance

User orientation

Education

Diploma in information system or related discipline

Job description

Plan and organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP). Maintain office IT equipment to ensure service quality and maximum performance. Perform routine and preventive maintenance on office IT equipment. Ability to install and administer computer hardware, software and networks. Ability to comply with all applicable safety and environmental procedures and regulations. Promote safety awareness and environmental consciousness.

Responsibilities

• Ensure all relevant IT equipment is working according to normal office requirement.
• Troubleshoot hardware, software, and network operating system.
• Load all required software, connect and set up hardware.
• Provide orientation to new users of existing technology.
• Monitor security of all technology.
• Maintain log and / list of required repairs and maintenance.
• Support the HQ Staff, ATC Training Academy Manager, and Staff members.
• Provide recommendations about accessing information and support.
• Regular contact with all employees up to Head of Department level as directed by the Project Leaders for the control and maintenance of all IT equipment including documentation.
• Accountability for Actions & Impact: Accuracy and timeliness of output. Storage and retrieval of information.
• Other duties as assigned by Supervisor.

Nationality

No Restriction

Qualification

Minimum Qualification :

• Diploma in information system or related discipline.
• Completion of approved training courses in Office IT administration.

Experience

Minimum of 3 years of IT support experience is a must.