IT SUPPORT END-USER SPECIALIST

The Talent Hunter; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency is seeking IT Support End-User Specialists in Dubai. The candidates will provide technical support to end-users, troubleshoot hardware and software issues, and collaborate with IT teams. Ideal candidates should have experience in IT support, knowledge of operating systems, excellent problem-solving skills, and strong communication abilities. Competitive salary offered based on experience, along with career advancement opportunities.

Benefits

Competitive salary based on experience

Career advancement opportunities

Supportive work environment

Qualifications

• Proven experience in end-user IT support or technical support roles.
• Strong knowledge of operating systems (Windows, macOS, etc.) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.

Responsibilities

• Provide comprehensive end-user IT support for hardware and software issues.
• Troubleshoot desktop, laptop, and mobile device issues, ensuring timely resolution.
• Assist users with setup, configuration, and usage of IT equipment and applications.
• Maintain and monitor IT systems to ensure optimal performance and security.

Skills

Technical support experience

Operating systems knowledge

Problem-solving skills

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

CompTIA A+

Microsoft Certified

Job description

Job Title: IT Support End-User Specialist

Location: Dubai

Positions Available: 7

Salary: AED 5,000 – 7,500 (based on experience)

Job Description

We are seeking seven IT Support End-User Specialists to join our team in Dubai. The ideal candidates will provide top-notch technical support to end-users, ensuring smooth operation of IT systems and prompt resolution of issues.

Key Responsibilities

• Provide comprehensive end-user IT support for hardware and software issues.
• Troubleshoot desktop, laptop, and mobile device issues, ensuring timely resolution.
• Assist users with setup, configuration, and usage of IT equipment and applications.
• Maintain and monitor IT systems to ensure optimal performance and security.
• Document and manage support requests in the ticketing system efficiently.
• Collaborate with other IT teams to resolve complex issues and implement improvements.
• Conduct training sessions for end-users on new technologies and best practices.
• Stay updated on IT trends and innovations to enhance support services.

Requirements

• Proven experience in end-user IT support or technical support roles.
• Strong knowledge of operating systems (Windows, macOS, etc.) and software applications.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills for effective interaction with users.
• Ability to work well under pressure and manage multiple tasks.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

What We Offer

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• A collaborative and supportive work environment.

If you are dedicated to providing exceptional IT support and meet the qualifications above, we invite you to apply for this exciting opportunity in Dubai!