IT Support

Minor International; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading hotel management company in Dubai is seeking a dedicated IT Support Specialist to ensure all IT systems function effectively in supporting guest services. The ideal candidate will have 13 years of IT support experience, preferably in the hospitality industry, and knowledge of hotel systems. Responsibilities include troubleshooting technical issues, coordinating with vendors for maintenance, and assisting guests with IT needs. The position is full-time and requires proactive problem-solving skills.

Qualifications

• 13 years of IT support experience, preferably in hotel or hospitality.
• Knowledge of hotel systems is an advantage.
• Understanding of networking and basic cybersecurity.

Responsibilities

• Provide first-line IT support to hotel staff and departments.
• Troubleshoot hardware and software issues.
• Ensure stable internet and network connectivity across the property.

Skills

Troubleshooting skills

Customer service skills

Proactive attitude

Education

Diploma or Bachelor's degree in Information Technology

Tools

PMS

CCTV access control

Job description

Overview

Responsible for providing day-to-day technical support to hotel operations ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems networks and technology to deliver a seamless guest experience.

Qualifications

• Diploma or Bachelors degree in Information Technology or related field




• 13 years of IT support experience (hotel or hospitality experience preferred)




• Knowledge of hotel systems (PMSCCTV access control) is an advantage




• Understanding of networking and basic cybersecurity




• Strong troubleshooting and problem-solving skills




• Good communication and customer service skills




• With pro-active attitude hardworking Integrity and have relatedexperience

Additional Information :

• Provide first-line IT support to hotel staff and departments




• Troubleshoot hardware software network and system issues




• Support hotel systems such as PMS POS key card systems and reservation platforms




• Maintain and monitor computer systems servers printers and peripherals




• Ensure stable internet Wi-Fi and network connectivity across the property




• Coordinate with vendors and service providers for system maintenance and upgrades




• Assist with installation configuration and upgrades of IT equipment and software




• Maintain data security backups and user access controls




• Respond promptly to IT incidents to minimize operational disruption




• Keep documentation of systems issues and resolutions




• Provide basic IT assistance to guests when required (e.g. internet access support)

Remote Work :

No

Employment Type :

Full-time