IT Support

Oaks Hotels; Dubai; On-site; AED 146,000 - 202,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an IT Support Specialist to ensure seamless operations of IT systems and support guest services. This role is responsible for troubleshooting issues, maintaining hotel systems, and providing excellent IT support to both staff and guests. Candidates should possess a diploma or bachelor's degree in Information Technology and 1-3 years of IT support experience, preferably in the hospitality sector. A proactive attitude and strong communication skills are essential for success in this position.

Qualifications

• 1–3 years of IT support experience, preferably in hotel or hospitality.
• Knowledge of hotel systems is an advantage.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line IT support to hotel staff and departments.
• Troubleshoot hardware, software, network, and system issues.
• Maintain and monitor computer systems, servers, and peripherals.

Skills

Troubleshooting and problem-solving skills

Good communication and customer service skills

Pro-active attitude

Hardworking and Integrity

Education

Diploma or Bachelor’s degree in Information Technology or related field

Tools

Hotel systems (PMS, CCTV, access control)

Networking knowledge

Basic cybersecurity understanding

Job description

Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

• Diploma or Bachelor’s degree in Information Technology or related field
• 1–3 years of IT support experience (hotel or hospitality experience preferred)
• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage
• Understanding of networking, and basic cybersecurity
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• With pro‑active attitude, hardworking, Integrity and have related experience

Additional Information

• Provide first‑line IT support to hotel staff and departments
• Troubleshoot hardware, software, network, and system issues
• Support hotel systems such as PMS, POS, key card systems, and reservation platforms
• Maintain and monitor computer systems, servers, printers, and peripherals
• Ensure stable internet, Wi‑Fi, and network connectivity across the property
• Coordinate with vendors and service providers for system maintenance and upgrades
• Assist with installation, configuration, and upgrades of IT equipment and software
• Maintain data security, backups, and user access controls
• Respond promptly to IT incidents to minimize operational disruption
• Keep documentation of systems, issues, and resolutions
• Provide basic IT assistance to guests when required (e.g., internet access support)