IT Specialist

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Ras al-Khaimah is seeking an IT Specialist to manage and troubleshoot hotel IT systems. You will support the staff and guests with technical issues and ensure compliance with IT security protocols. Ideal candidates have a Bachelor's degree in Information Technology and experience in a similar role. This full-time position offers a competitive package and opportunities for professional development.

Benefits

Competitive package

Development opportunities

Qualifications

• Previous experience as an IT Specialist or IT Support in hospitality preferred.
• Strong knowledge of hardware and software.
• Ability to manage multiple IT tasks in fast-paced environment.

Responsibilities

• Install and maintain hardware, software, and network systems.
• Troubleshoot IT issues including computers and servers.
• Ensure compliance with IT security protocols and data protection regulations.

Skills

Network administration

Troubleshooting

Problem-solving

Communication

Technical support

Education

Bachelor's degree in Information Technology or related field

Tools

Hotel management systems (PMS, POS, PBX)

Job description

As an IT Specialist at SO/ Ras Al Khaimah part of the All-Inclusive Collection you will manage maintain and troubleshoot the hotels IT systems and infrastructure. You will ensure seamless technology operations across all departments support staff and guests with technical issues and contribute to a smooth efficient and innovative SO/ brand experience.

Key Responsibilities:

• Install configure and maintain hardware software and network systems across the hotel.
• Monitor troubleshoot and resolve IT issues including computers servers POS systems PBX and other technology platforms.
• Support hotel staff in using IT systems efficiently and provide technical guidance when required.
• Maintain and update the hotels network Wi-Fi systems and cybersecurity measures.
• Ensure proper backup data storage and recovery procedures are in place and functioning.
• Assist in the setup and support of audio-visual systems for meetings events and conferences.
• Collaborate with IT vendors and service providers for hardware software and technical support needs.
• Maintain accurate documentation of IT systems configurations incidents and resolutions.
• Ensure compliance with IT security protocols company policies and data protection regulations.
• Provide technical support for guest-facing technology including in-room entertainment and connectivity systems.
• Stay updated on emerging technologies and recommend upgrades or improvements to enhance operations.
• Uphold professional appearance communication and SO/ brand standards when interacting with staff and guests.

Qualifications :

• Bachelors degree in Information Technology Computer Science or related field preferred.
• Previous experience as an IT Specialist IT Support or similar role in hospitality or a corporate environment preferred.
• Strong knowledge of network administration hardware software and troubleshooting.
• Experience with hotel management systems (PMS POS PBX) is an advantage.
• Excellent problem-solving analytical and communication skills.
• Ability to work independently and manage multiple IT tasks in a fast-paced environment.
• Strong attention to detail organization and documentation skills.
• Professional appearance and alignment with SO/ brand identity.
• Flexibility to work shifts including weekends holidays and on-call duties.

Additional Information :

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work :

No

Employment Type :

Full-time