IT Solutions Analyst & Business Requirements Lead

Dicetek LLC; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Dicetek LLC is seeking an experienced IT analyst to translate business needs into clear specifications, map current and future processes, and develop BRDs, FRDs, or user stories. You will ensure traceability and align IT deliverables with business goals.

You will support UAT, assist with project planning, coordinate with vendors, and communicate between business stakeholders and IT teams to improve productivity and quality.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 5+ years of progressive experience in IT support, systems administration, or network engineering.
• Proven expertise in managing and troubleshooting Windows Server, Linux environments, and virtualized infrastructure.
• Strong understanding of network protocols (TCP/IP, DNS, DHCP) and experience with firewalls and VPNs.

Responsibilities

• Requirements gathering and analysis to understand business needs. Document business, functional, and non-functional requirements. Translate business needs into clear, actionable user stories or specifications.
• Business Process Analysis Map and analyze current ("as-is") business processes, identify inefficiencies, gaps, or redundancies, design future ("to-be") processes to improve productivity or quality, and use tools like flowcharts, BPMN diagrams, or swimlane diagrams.
• Create business requirement documents (BRDs), functional specs (FRDs), or user stories.

Skills

Requirements gathering

Business process analysis

BRD/FRD writing

UAT support

Stakeholder management

Project planning

Vendor coordination

Education

Bachelor's degree in Computer Science / IT

Tools

VMware

Hyper-V

Windows Server

Linux

Job description

Dicetek LLC is seeking an experienced IT analyst to translate business needs into clear specifications, map current and future processes, and develop BRDs, FRDs, or user stories. You will ensure traceability and align IT deliverables with business goals.

You will support UAT, assist with project planning, coordinate with vendors, and communicate between business stakeholders and IT teams to improve productivity and quality.