IT Solution Support Engineer

Vanderlande; Dubai; On-site; AED 49,000 - 66,000; Full time

Job summary

Vanderlande in Dubai, United Arab Emirates, is seeking an IT Solution Support Engineer to maintain and continuously improve mission-critical airport IT environments. You will help ensure availability, performance, security and lifecycle compliance of platforms enabling airport operations worldwide.

You will work with Linux and Windows servers, Oracle/SQL databases, virtualization, and system integrations, supporting 24/7 operations and collaborating with global engineering and cybersecurity

Qualifications

• Foundational knowledge of Linux and Windows server administration.
• Experience with Oracle databases, SQL/PLSQL concepts.
• Familiarity with middleware, application hosting and virtualization tooling.
• Scripting or automation experience using Python, PowerShell.
• Willingness to travel, standby/on-call support, and work in international teams.

Responsibilities

• Maintain and improve mission-critical airport IT environments.
• Resolve complex incidents, perform upgrades and security patching.
• Monitor interfaces between applications, databases, automation and external systems.
• Develop and maintain automation scripts to improve efficiency.
• Collaborate with global engineering, cybersecurity and service teams.

Skills

Linux administration

Windows Server administration

Cloud/IT infra concepts

Scripting/automation

Problem solving

Education

Bachelor's degree in Computer Science or Information Technology

Tools

VMware

Hyper-V

Nagios monitoring

Python

PowerShell

Oracle

SQL

Job description

IT Solution Support Engineer

As IT Solution Support Engineer you will support maintain and continuously improve Vanderlande s mission-critical airport IT environments You will help ensure the availability performance security and lifecycle compliance of the platforms that enable business-critical airport operations worldwide

What will you be doing

Your work will cover Linux and Windows servers middleware Oracle and SQL databases virtualization application hosting system integrations monitoring and automation tools and High Level Controls software used to manage baggage handling processes You will resolve complex technical incidents execute lifecycle upgrades and security patching maintain system interfaces and contribute to improvements that strengthen resilience and operational stability You will collaborate globally with engineering cybersecurity software development service delivery and customer teams

Responsibilities

Ensure the reliable operation availability performance and capacity of mission-critical airport IT environments including Linux and Windows servers virtualization databases middleware hosted applications monitoring tools and High Level Controls software Analyze and resolve complex infrastructure database middleware integration and application incidents perform root cause analysis and implement preventive measures to improve system stability Execute operating system database middleware and application upgrades security patching vulnerability remediation and lifecycle activities to keep systems secure and within vendor-supported versions Monitor system health and support backup recovery and disaster recovery processes while maintaining and troubleshooting interfaces between applications databases automation systems and external customer systems Develop and maintain scripts and automation solutions that improve operational efficiency and contribute to continuous service improvement initiatives Act as a technical escalation point and work with project engineering cybersecurity and service delivery teams during deployments and transitions including international 24 7 support and occasional on-site airport activitiess

What do we ask from you

A degree in Computer Science Information Technology Information Systems or a related technical discipline together with a strong affinity for enterprise IT infrastructure in business-critical environments Foundational knowledge of Linux and Windows Server administration plus experience or affinity with Oracle databases SQL Oracle PL SQL and database administration concepts Understanding of middleware platforms application hosting system integrations and networking fundamentals including TCP IP DNS routing firewalls and load balancing Experience with virtualization technologies such as VMware or Microsoft Hyper-V familiarity with Nagios-based monitoring and observability platforms is beneficial Affinity with cybersecurity vulnerability management and patch management scripting or automation experience using Python Shell scripting or PowerShell is an advantage Strong analytical troubleshooting communication and problem-solving skills a proactive and hands-on approach professional English ability to work in an international environment and willingness to join standby or on-call support and travel internationally when required

About the team

You will work within the Airports IT service environment and collaborate closely with engineering cybersecurity software development project service delivery operational support and customer teams across the globe Together these teams maintain and continuously improve the IT platforms that support airport baggage handling operations

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics managing baggage from check-in to reclaim and sorting parcels across some of the world s largest delivery networks A place to grow with people who bring out the best in each other

What we offer

In this challenging and responsible position you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers We offer a position in an informal international and professional working environment with a lot of scope for personal development By joining our profitable and growing company you will be able to reach your goals and focus on your future This position offers a competitive salary range of 4 347 99 to 5 900 85 gross per month excluding 8 holiday allowance Through exceeding performance expectations you even have the possibility to grow outside this scale On top of your fixed salary you ll receive the following secondary benefits