IT Service & Incident Management Specialist

PwC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading consulting firm in Dubai is seeking a candidate for a role in Information Technology within Internal Firm Services. The position focuses on managing technology processes to enhance service quality and customer satisfaction. Specific responsibilities include oversight of incident management, supporting training initiatives, and ensuring effective asset management practices. The ideal candidate should have a proven track record in IT service management and be committed to continuous improvement within the company.

Qualifications

• Experience in managing incident recovery processes and documentation.
• Strong understanding of customer satisfaction best practices.
• Ability to facilitate training sessions effectively.

Responsibilities

• Monitor service quality and implement improvements.
• Manage incident processes for efficient service restoration.
• Provide support for requests and document responses.
• Facilitate training sessions for service improvements.
• Support rollout projects and maintain asset accuracy.

Skills

Incident management

Customer support

Training facilitation

Asset management

Job description

A leading consulting firm in Dubai is seeking a candidate for a role in Information Technology within Internal Firm Services. The position focuses on managing technology processes to enhance service quality and customer satisfaction. Specific responsibilities include oversight of incident management, supporting training initiatives, and ensuring effective asset management practices. The ideal candidate should have a proven track record in IT service management and be committed to continuous improvement within the company.