IT Service Desk L1 (Dubai)

Capital Com SV Investments Limited; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A global trading platform is seeking an IT Support Specialist to join their talented team. You will be responsible for resolving user requests, managing corporate IT systems, and maintaining technological infrastructure. The ideal candidate has strong problem-solving skills, experience with various operating systems, and the ability to work independently. This role offers an opportunity to work in an innovative environment with cutting-edge technology.

Qualifications

• Strong interpersonal and communication skills for effective interaction.
• Proficient in operating systems including installation and troubleshooting.
• Hands-on experience with global corporate IT systems.

Responsibilities

• Resolve user requests within IT support.
• Prepare user equipment and conduct diagnostics.
• Administer corporate messaging and email systems.

Skills

Interpersonal and communication skills

Operating systems (Windows, macOS, Linux)

Problem-solving abilities

IT Asset Management systems

Networking fundamentals (TCP/IP, VPN)

Tools

Google Workspace

ManageEngine

Okta

Jira

Confluence

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting‑edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever‑growing talented team.

Responsibilities:

• Receiving and resolving user requests within the scope of IT support.
• Preparing user equipment and performing diagnostics before sending devices for repair.
• Creating and maintaining up‑to‑date user instructions and documentation.
• Managing access to internal services and applications.
• Administering the corporate messaging and email systems.
• Maintaining accurate IT asset inventory records and ensuring proper documentation.
• Assisting with device management and troubleshooting.
• Supporting the setup, maintenance, and enhancement of audio‑visual systems in meeting rooms.

Requirements:

• Strong interpersonal and communication skills, with the ability to interact effectively with both technical and non‑technical users.
• Proficiency in operating systems (Windows, macOS, Linux), including installation, maintenance, and troubleshooting.
• A responsible, detail‑oriented approach to assigned tasks.
• Hands‑on experience managing global corporate IT systems (e.g., Google Workspace, mobile device management tools such as ManageEngine, and identity providers such as Okta).
• Excellent problem‑solving abilities and experience diagnosing and resolving technical issues.
• Strong written and verbal communication skills.
• Experience working with IT Asset Management systems.
• Ability to work independently in a self‑driven role within a technology‑focused environment.
• Experience troubleshooting hardware, software, and network‑related issues.Familiarity with networking fundamentals (TCP/IP, VPN, etc.).
• Basic understanding of internet telephony technologies.

Will be an advantage:

• Solid knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc..)
• Understanding of ITIL principles.
• Experience working with Jira and Confluence.
• Proficiency with Mobile Device Management (MDM) tools and identity platforms like Okta.
• Experience selecting, installing, and configuring audio systems in meeting rooms.