IT Release Specialist

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company is seeking an IT Release Specialist for its operations in Dubai. This role requires a strong understanding of ITIL processes, DevOps practices, and CI/CD pipelines. Responsibilities include developing structured release strategies, coordinating release activities across various teams, and ensuring compliance with governance practices. The ideal candidate will have excellent communication skills, ability to work under pressure, and experience in cloud environments. This is a full-time position with no remote work option.

Qualifications

• Bachelors degree in Computer Science, Information Technology or related field.
• Preferred: ITIL Certification (Foundation or higher).
• Experience with release management tools such as ServiceNow, Jira, and Azure DevOps.

Responsibilities

• Develop and maintain a structured repeatable release strategy aligned with business objectives.
• Create and manage release calendars, windows, and timelines.
• Coordinate release activities across development, QA, operations, and business teams.

Skills

Strong understanding of ITIL processes

DevOps practices

CI/CD pipelines

Excellent communication

Coordination and problem-solving skills

Ability to work under pressure

Experience in cloud environments (AWS, Azure)

Knowledge of Agile and Waterfall methodologies

Education

Bachelors degree in Computer Science, IT or related field

ITIL Certification (Foundation or higher)

Tools

ServiceNow

Jira

Azure DevOps

Job description

VAM Systems is currently looking for IT Release Specialist for our UAE operations with the following skillsets & terms and conditions:

Qualifications

• Bachelors degree in Computer Science Information Technology or related field.
• Preferred: ITIL Certification (Foundation or higher).

Experience Skills & Knowledge

• Strong understanding of ITIL processes DevOps practices and CI/CD pipelines.
• Experience with release management tools (e.g. ServiceNow Jira Azure DevOps).
• Excellent communication coordination and problem-solving skills.
• Ability to work under pressure and manage multiple releases simultaneously.
• Experience in cloud environments (AWS Azure).
• Knowledge of Agile and Waterfall methodologies.
• Attention to detail and strong organizational skills.
• Ability to influence and collaborate across teams.
• Proactive approach to risk identification and mitigation

Responsibilities

• Develop and maintain a structured repeatable release strategy aligned with business objectives.
• Create and manage release calendars windows and timelines to ensure predictability and coordination.
• Coordinate release activities across development QA operations and business teams to reduce handoff issues.
• Ensure releases comply with organizational governance change control and ITIL based risk management practices.
• Conduct comprehensive release readiness checks including environment validation risk assessment and rollback planning.
• Ensure all release components are fully tested and validated to maintain system stability.
• Define document and standardize release processes roles and responsibilities for consistent execution.
• Implement and enhance automation using CI/CD pipelines and version control to accelerate and de risk releases.
• Oversee deployment execution across environments to ensure smooth controlled and compliant releases.
• Apply modern release techniques such as progressive rollouts and feature flags to reduce exposure and mitigate risk.
• Track key release related metrics such as deployment frequency change failure rate and rollback frequency.
• Monitor real time release performance and proactively address issues that impact service availability or user experience.
• Communicate release scope risks schedules and post deployment outcomes clearly to all stakeholders.
• Manage expectations on release prioritization capacity and delivery commitments.
• Lead post release reviews to capture lessons learned and drive process improvements.
• Maintain continuous feedback loops to enhance reliability reduce defects and improve release predictability

Terms and conditions

• Joining time frame: maximum 4 weeks
• Remote Work: No
• Employment Type: Full-time