IT Program Manager: ERP & CRM Transformation Lead

Quantum Talent Group; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd.

is seeking an experienced IT Program Manager to lead the planning, governance, and delivery of enterprise IT transformation programs, including ERP implementations and ITSM/CRM rollouts. You will own program roadmaps, milestones, dependencies, resources and delivery plans, establish governance and reporting, and manage multiple workstreams across business, IT, vendors and partners to ensure alignment with transformation goals.

Qualifications

• 8–10+ years in IT Program Management / Senior Project Management.
• Proven track record delivering enterprise technology transformation programs.
• Hands-on experience with ERP implementations and/or CRM/ITSM rollouts.
• Experience managing complex, multi-vendor environments.
• Strong program governance, stakeholder and financial management skills.
• PMP, PgMP or PRINCE2 certification – at least one is mandatory.

Responsibilities

• Lead end-to-end delivery of enterprise IT programs across ERP, CRM and ITSM
• Own program roadmaps, milestones, dependencies, resources and delivery plans
• Establish strong program governance, risk management, change control and executive reporting
• Manage multiple projects/workstreams across business, IT, vendors and external partners
• Ensure delivery remains aligned with business objectives and transformation goals
• Oversee budgets, vendors and overall program performance

Skills

Program governance

Stakeholder management

Vendor management

Financial management

ERP/CRM/ITSM

Job description

Shapoorji Pallonji & Company Pvt. Ltd.

is seeking an experienced IT Program Manager to lead the planning, governance, and delivery of enterprise IT transformation programs, including ERP implementations and ITSM/CRM rollouts. You will own program roadmaps, milestones, dependencies, resources and delivery plans, establish governance and reporting, and manage multiple workstreams across business, IT, vendors and partners to ensure alignment with transformation goals.