IT Operations Service Specialist

ADB Safegate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global aviation solutions provider in Dubai seeks an IT Operations Service Specialist to ensure efficient IT system functioning. Responsibilities include providing technical support, monitoring systems, maintaining service management practices, and collaborating across teams. Candidates should hold a degree in IT or related fields and possess relevant experience. Joining this opportunity means becoming part of a dynamic environment focused on innovation and service excellence.

Benefits

Dynamic and challenging environment

Opportunities for growth and learning

Collaborative culture valuing innovation

Qualifications

• Proven experience in IT support or IT operations roles.
• Familiarity with IT service management tools and processes.
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Knowledge of network protocols, cloud services, and virtualization technologies.
• Basic understanding of cybersecurity principles and practices.
• Fluency in English required.

Responsibilities

• Provide first-line support for IT-related issues.
• Monitor IT systems and applications to ensure performance and availability.
• Utilize IT service management tools to log and document incidents.
• Analyze recurring issues and recommend process improvements.
• Work closely with cross-functional teams to provide solutions.
• Participate in IT projects and provide technical support.

Skills

Technical Support

System Monitoring and Maintenance

Service Management

Process Improvement

Collaboration and User Training

Project Support

Education

Bachelor’s degree in Information Technology

Tools

IT service management tools

Operating systems (Windows, Linux, macOS)

Job description

With over 1,400 employees and over 2,700 airports in over 175 countries, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly With our innovative Airside 4.0® solutions, we help turning airports into smart airports, with the ultimate goal of enhancing the passenger experience.

IT Operations Service Specialist

Contract Type: Permanent

Job Location: UAE - Dubai

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Opportunity

The Service Specialist – IT Operations is responsible for ensuring the smooth and efficient functioning of IT systems and services within the organization. This role focuses on providing high-quality technical support, maintaining system uptime, and ensuring the resolution of IT-related issues to enhance user experience and business continuity. The Service Specialist will also assist with system monitoring, process improvements, and collaboration with cross-functional teams to support the organization’s IT operations.

You will make an impact by…

• Technical Support:
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting.
  • Respond to and resolve incidents and service requests in a timely and efficient manner.
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
• System Monitoring and Maintenance:
  • Monitor IT systems and applications to ensure performance and availability.
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity.
  • Identify and address potential system vulnerabilities and inefficiencies.
• Service Management:
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions.
  • Ensure adherence to service level agreements (SLAs) and organizational standards.
  • Contribute to the development and maintenance of IT support documentation and knowledge bases.
• Process Improvement:
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery.
  • Collaborate with IT operations teams to implement automation and streamline workflows.
• Collaboration and User Training:
  • Work closely with cross-functional teams to understand their IT needs and provide solutions.
  • Deliver training and guidance to users on IT tools, systems, and best practices.
• Project Support:
  • Participate in IT projects, including system upgrades, migrations, and new technology implementations.
  • Provide technical expertise and support during project rollouts.

The talent we want to inspire has…

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support or IT operations roles.
• Familiarity with IT service management tools and processes (e.g., ITIL framework)
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Proficiency with operating systems (Windows, Linux, macOS) and common office applications.
• Knowledge of network protocols, cloud services, and virtualization technologies.
• Basic understanding of cybersecurity principles and practices.
• Fluency in English required.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong customer service orientation and interpersonal skills.
• Certification in MS 365 is a plus.

What's on offer

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact on our company's business,
• A collaborative culture that values innovation, integrity, and inclusivity.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.