IT Operations Project Manager

Leading Edge; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions firm in Dubai seeks an experienced IT Operations Project Manager to oversee the planning, execution, and delivery of IT operations projects. The ideal candidate will manage timelines, resources, and stakeholder expectations while ensuring project alignment with IT service management frameworks. Requires 5 years of experience in project management, strong analytical and problem-solving skills, and familiarity with tools like ServiceNow and BMC Helix. This role offers a competitive salary and opportunities for professional development.

Qualifications

• 5 years of experience in IT operations project management.
• Strong knowledge of IT service management frameworks (ITIL).
• Excellent communication and leadership skills.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop project plans, timelines, and resource allocation.
• Communicate with stakeholders to ensure expectations are met.
• Identify, assess, and mitigate project risks.
• Lead cross-functional teams to ensure collaboration.
• Track project progress and identify areas for improvement.
• Ensure alignment with IT service management frameworks (ITIL).
• Identify and resolve problems impacting IT operations.

Skills

Project Management

Stakeholder Management

Risk Management

Team Leadership

Analytical Skills

Tools

ServiceNow

BMC Helix

AWS

Azure

Google Cloud

Job description

Job Summary

Our client is seeking an experienced IT Operations Project Manager to oversee the planning execution and delivery of IT operations projects. The ideal candidate will have a strong background in managing IT operations projects ensuring timely delivery and meeting stakeholder expectations.

Key Responsibilities

• Project Planning: Develop project plans timelines and resource allocation for IT operations projects
• Stakeholder Management: Communicate with stakeholders ensure expectations are met
• Risk Management: Identify assess and mitigate project risks
• Team Management: Lead crossfunctional teams ensure collaboration
• Progress Monitoring: Track project progress identify areas for improvementIT Service Management: Ensure projects align with IT service management frameworks (ITIL)
• Change Management: Implement changes to IT systems and processes
• Problem Management: Identify and resolve problems that impact IT operations

Requirements

• 5 years of experience in IT operations project management
• Strong knowledge of IT service management frameworks (ITIL)
• Excellent communication and leadership skills
• Ability to manage multiple projects simultaneously
• Strong analytical and problemsolving skills

Technical Skills

• Familiarity with IT operations management tools (ServiceNow BMC Helix)
• Knowledge of IT infrastructure components (servers storage networks)
• Understanding of cloud computing platforms (AWS Azure Google Cloud)