IT Operations Manager (UAE National)

Emirates Investment Authority; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization in the UAE is seeking an IT Operations Manager to supervise daily IT functions and manage technology infrastructure. The ideal candidate will have a bachelor’s degree in Computer Science or related fields and 6-8 years of relevant experience, including supervisory roles. Responsibilities include managing help desk operations, developing IT policies, and overseeing departmental training programs. This role brings the opportunity to work closely with the Chief Technology Officer on strategic planning and implementation.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related discipline; Microsoft accredited.
• 6 – 8 years technology systems management experience desired; 4 years’ experience in a supervisory capacity.
• Demonstrated knowledge and experience of PC applications, network administration, and telecommunications systems.
• Experience in implementing and maintaining disaster recovery solutions.

Responsibilities

• Manages the daily operation and maintenance of the organization’s entire technology program.
• Manages user support Help Desk operations including high-level support.
• Develops and maintains departmental and organizational IT policies and procedures.
• Works with the Chief Technology Officer to recommend technology functions.
• Acts as a third line support resource for the helpdesk team.

Job description

IT Operations Manager

IT Operations Manager is responsible for supervising the daily functions of the EIA helpdesk and will manage all aspects of the technology infrastructure, desktop systems, notebook, remote computing, network maintenance and support, telecommunications, and audio visual systems.

The IT Operations Manager will also use his/her experience and understanding of technology and the competitive market landscape to work with the Chief Technology Officer on strategic planning and implementation of goals and objectives of the organization.

Responsibilities

• Manages the daily operation and maintenance of the organization’s entire technology program, including all network maintenance and support, PC hardware and software installation, configuration and maintenance.
• Manages user support Help Desk operations, including high-level support of all the organization’s standard software applications.
• Develops and maintains departmental and organizational IT policies and procedures.
• Works with and makes recommendations to the Chief Technology Officer regarding all functions of the technology platform.
• Implement and administer EIA technology projects and supports departmental systems.
• Acts as lead resource for technology questions, issues, upgrades, and installations for the entire office.
• Works with the Chief Technology Officer and Human Resources department in hiring, training, counselling, and disciplining departmental employees; generates performance evaluations for departmental employees.
• Directs end‑user application software training programs; ensures the content and quality of in-house training is beneficial to the organization.
• Meets and coordinates with other local Technology department members on product installation, training, and support; evaluates and customizes training rollouts to meet local office specific needs for new‑hire training, technology rollout training, or ongoing education.
• Acts as a third line support resource for the helpdesk team – troubleshoots problems with hardware, software, and/or the network and interacts with manufacturers’ technical support staff.
• Maintains appropriate organizational data security and disaster recovery measures.
• Provides support for various departmental databases and programs (e.g., Bloomberg, xxx).
• Participates in vendor demonstrations and provide feedback on new products, and software updates.
• Stays abreast of current and new technologies and market trends providing benefit to the organization.
• Leads special projects on various issues to completion as needed.
• Ensures EIA IT Operations confirms to EIA information Security Policies and Procedures.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related discipline; Microsoft accredited.

6 – 8 years technology systems management experience desired; 4 years’ experience in a supervisory capacity.

Demonstrated knowledge and experience of PC applications, network administration, and telecommunications systems.

Experience with Cisco telephone systems preferred.

Demonstrated knowledge and experience of systems or applications development, business analysis/requirements gathering and project management.

Strong technical background with extensive experience in supporting Microsoft technologies.

Practical working experience in private equity or finance organizations.

Lead technical role in a number of systems implementation and development projects.

Experience in implementing and maintaining disaster recovery solutions.

Technical Skills

• Expert knowledge and proficiency in a wide variety of server and software platforms, including Windows Server, Microsoft Exchange.
• Virtualisation technologies: Hyper‑V, VMWare.
• SQL Server (helpful).
• Windows.
• Microsoft Office: Word, PowerPoint, Excel, Outlook.
• Cisco Call Manager.