IT Infrastructure Administrator

Ghobash Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services company in Dubai is looking for an experienced IT Manager to oversee and enhance IT service delivery processes. The role requires a Bachelor’s degree in Computer Engineering and a minimum of 10 years' experience in managing the ICT environment. Key responsibilities include troubleshooting, managing service delivery, vendor negotiations, and maintaining system integrity. The ideal candidate will possess strong communication skills and relevant IT certifications like ITIL and Cisco.

Qualifications

• Minimum of 10 years of experience in managing the ICT environment.
• Certifications in ITIL, Microsoft, and network technologies are recommended.
• Strong verbal and written communication skills.

Responsibilities

• Advise on IT procedures and operations.
• Drive customer escalations for reactive support.
• Diagnose and troubleshoot technical issues.
• Fix hardware and software problems.
• Monitor vendor SLAs.

Skills

System and Storage management understanding

Network Management understanding

Familiarity with ITIL

Vendor negotiation

Troubleshooting

Education

Bachelor of Computer Engineering or equivalent

Certifications in ITIL, Microsoft and Cisco

Tools

ITSM tools

Backup software like Synology

Office 365

Firewalls (i.e. SonicWall)

Cisco Switching and Routing

Active Directory Management

Job description

• Advising systematic knowhow of procedures operations and work instructions
• Own and drive customer escalations for reactive support delivery
• Diagnose and troubleshoot technical issues including account setup and network configuration.
• Diagnose and resolve basic hardware and software problems.
• Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
• Escalate unresolved issues to higher level support teams
• Good knowledge of ITSM tools.
• Checking systems and equipment for substandard performance or malfunctioning
• Fixing systems and equipment problems
• Setting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policy.
• Good knowledge of backup software like Synology.
• Good knowledge about Office 365.
• Good knowledge of Firewalls (i.e SonicWall)
• Good knowledge about Cisco Switching and Routing
• Good Knowledge in Active Directory Management DNS & DHCP
• Identifying performance problems and malfunctions.
• Maintaining hardware and corresponding documentation of fixes notes and recommendations
• Managing routine preventive procedures; maintaining and monitoring network security
• Analyzing and resolving faults.
• Monitoring network environments and proactively maintain infrastructure to prevent failures
• Updating process procedure and other documentation
• Log and followup issues with Vendors
• Perform health system checks on areas of responsibility
• Designing deploying maintaining and improving IT service delivery processes within the corporate guidelines to ensure efficient ITdependent business operations and achieving corporate objectives
• Ensured adherence to the SLA within the network
• Responsible for monitoring and tracking IT assets.

Qualifications

• Bachelor of Computer Engineering or equivalent.
• Certifications in ITIL Microsoft and Cisco.

Additional Information

Skills & Professional Requirements

• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports and root cause analysis.
• Maintain documentation
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.

Experience Requirements

• Minimum of 10years of experience in managing the ICT environment. Certification in ITIL Microsoft and Network technologies is recommended.

Attributes and Behaviours

• Strong verbal and written communication skills and a demonstrated competency o interact with people at all levels of the organization.
• Highly developed organizational skills are required.
• Ability to maintain and manage information of a confidential or sensitive nature.

Remote Work

No

Employment Type

Fulltime