IT Infra L3 - VM, Storage & Backup

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading software company in Dubai seeks an experienced IT Infrastructure Specialist to manage core infrastructure services across data centers and cloud environments. This role requires a strong background in server management, virtualization, and compliance. The ideal candidate has 8-10 years of experience, is skilled in troubleshooting, and possesses excellent communication abilities. Join a dynamic team focused on infrastructure excellence and innovation.

Qualifications

• Minimum 8-10 years in IT infrastructure management role.
• Must have experience with virtualization environments particularly VMware and Hyper-V.
• Exposure to ISO/SOC controls and compliance awareness required.

Responsibilities

• Administer servers and storage across production and UAT environments.
• Manage patching cycles and firmware upgrades.
• Coordinate with service desk and network teams.
• Lead infrastructure projects and mentor staff.
• Ensure high availability of storage systems and manage disaster recovery.

Skills

Expert-level troubleshooting skills

Strong analytical and problem-solving ability

Excellent written and verbal communication

High attention to detail

Customer service orientation

Education

Engineering Degree (Computers / Electronics)

Tools

Windows Server OS

Linux Server OS

Active Directory

SolarWinds

Ansible

PowerShell

Job description

JOB PURPOSE

The IT Infrastructure Specialist plays a key role in deploying, managing, and supporting core infrastructure services across data centers and cloud-integrated environments. The role involves proactive system monitoring, patch management, upgrade planning, asset lifecycle oversight, and alignment with security and compliance mandates.

QUALIFICATION

Engineering Degree (Computers / Electronics)

CERTIFICATIONS

• ITIL Foundation
• Microsoft Certified
• VMware VCP or equivalent virtualization credentials
• CompTIA Server+
• AI-related training or certification will be considered an added advantage.

EXPERIENCE

Minimum 8-10 years of hands-on experience in IT infrastructure management role

RESPONSIBILITIES (INCLUDES ALL TASKS)

🛠️ Infrastructure Support & Maintenance

• Administer servers and storage systems across production and UAT environments
• Conduct regular health checks, incident resolution, and root cause analysis
• Manage patching cycles, firmware upgrades, and hardware refreshes (including EOL/EOS tracking)
• Liaise effectively with Server, Database, Application, and Network teams to identify and resolve issues

☁️ Virtualization & Cloud Integration

• Operate under guidance on VMware, VCF, NSX, and Hyper-V environments
• Contribute to cloud migration readiness, monitoring, and backup strategy development
• Troubleshoot hybrid workloads and resolve resource scaling challenges

🔒 Security & Compliance Alignment

• Enforce endpoint hardening and baseline configuration standards
• Assist in security patch deployment and vulnerability remediation planning
• Support ISO, SOC, and internal audit preparedness through proper documentation

🧩 Asset & Inventory Management

• Maintain and update CMDB records, track hardware and software assets
• Collaborate with procurement teams to align asset lifecycle and replacement schedules
• Oversee warranty tracking, license management, secure disposal, and inventory transparency

🧰 Tools & Automation

• Leverage platforms such as vROPs, SolarWinds, and Manage Engine for infrastructure monitoring
• Develop and maintain automation scripts using Ansible, PowerShell, or Python
• Create and update SOPs, knowledge transfer decks, and performance dashboards

🤝 Cross-Team Collaboration

• Coordinate with service desk, network, security, and application teams
• Support onboarding, infrastructure readiness, and manage escalations
• Contribute to capacity planning and infrastructure enhancement initiatives

🧭 Leadership & Communication

• Mentor L1–L2 staff; develop upskilling roadmaps and rotation plans
• Lead infrastructure projects with cross-functional teams aligned to business outcomes
• Deliver executive reports, dashboards, and audit committee updates

⚡ Disaster Recovery & High Availability

• Manage disaster recovery site operations and recovery protocols
• Ensure high availability of storage systems and data center devices
• Design IT service continuity plans, policies, and test scenarios aligned with business resilience

TECHNICAL SKILLS /COMPETENCIES

MANDATORY

Platform Exposure

Windows/Linux Server OS, Active Directory, Group Policy. Must have expert-level troubleshooting skills

Virtualization

Hands-on experience in designing and managing virtualization environments such as VMware, Proxmox, Hyper-V

Backup & Storage

Strong knowledge and experience of backup tools (Veeam, Veritas), Storage handling

Monitoring Tools

SolarWinds, Manage Engine, or similar infrastructure monitoring tools

Patch management

Strong knowledge and experience in monthly security patch management. Responsible for preparing the periodic patch management cycle

Automation Skills

Good exposure in automation such as Ansible, PowerShell scripting

Disaster Recovery

Good experience in managing disaster recovery operations and procedures. Responsible for preparing the runbook for BCP/DR activities.

Datacenter Management

Responsible for coordinating with Datacenter services, Physical Infrastructure Oversight, Access Management, Capacity Planning, Asset Tracking & Documentation

Documentation

Good practice in infrastructure documentation and SOP writing

Compliance Awareness

Exposure to ISO/SOC controls, patching standards, and compliance & Audit Support

OPTIONAL

·Experience with AI-based implementation or support will be considered an added advantage.

SOFT SKILLS

MANDATORY

·Strong analytical and problem-solving ability

·Excellent written, verbal communication, and presentation skills

·Clear and accurate documentation skills

·Proven experience in team leadership and collaboration, with the ability to work effectively across departments and foster a cooperative work environment.

• High attention to detail and proactive security mindset

·Self-confidence, motivation, and ability to work independently and in a team

·Ability to collaborate with stakeholders at the operational level

·Strong customer service orientation