IT Help Desk- Arabic Speaking

Parker Consult; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent consultancy firm is seeking an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi operation. Candidates should have at least two years of experience and a valid UAE driving license. The role includes installing and maintaining systems, troubleshooting issues, and providing user support. The ideal candidate will possess strong technical and communication skills, fostering team collaboration while managing tasks efficiently.

Qualifications

• Minimum 2 years of experience in IT Help Desk Support.
• Valid driver’s license for travel to client sites.

Responsibilities

• Install, configure, monitor, and maintain computer systems.
• Troubleshoot and repair software, systems, and network problems.
• Provide direct technical support to users.

Skills

Technical ability to support Windows based platforms

Customer service experience

Excellent interpersonal and communication skills

Excellent technical and organizational skills

Ability to work cooperatively

Willingness to work required hours

Education

Bachelor’s Degree in Information Technology or Computer Science

IT Standard Industry Certification

Job description

Overview

AED 8000 salary. A well known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two year experience with a valid UAE driving license.

Responsibilities

• Works closely and receives direct instructions from the IT Manager.
• Installs, configures, monitors and maintains computer systems, software applications, operating systems and network devices.
• Troubleshoots and repairs software, computer systems and network problems.
• Manages user access to the network.
• Provides direct technical support to users including procedural documentation.
• Tests and evaluates new technology and demonstrates it to supervisors.
• Use of the helpdesk ticketing system to keep track of assigned tasks, asset management, and HW/SW licenses.
• Participates in team meetings, sharing knowledge, information and ideas with team members.

Qualifications

• Graduate of a Bachelor’s Degree in Information Technology, Computer Science or equivalent.
• IT Standard Industry Certification is an advantage.
• Minimum 2 years of experience in the same position.
• Valid driver’s license for travel to client sites.

Required Skills

• Technical ability to support primarily Windows based server and workstation platforms.
• Previous customer service related experience.
• Excellent interpersonal and communication skills.
• Excellent technical and organizational skills.
• Ability to work cooperatively and independently.
• Willingness to work the required hours to complete the responsibilities assigned.

Organizational Relationships

Directly reports to IT Manager.

About The Company

Parker Consult is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC's and local firms.