IT Executive

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking an IT Executive to oversee IT operations and support systems within the hotel. The role involves ensuring operational support, supervising the IT department, and managing all aspects of IT governance. Ideal candidates have previous IT management experience, especially in the hotel or service sectors, solid knowledge of Microsoft systems and hotel applications, excellent organizational skills, and a proactive approach to IT infrastructure planning. This position aims to enhance service delivery and guest experiences.

Qualifications

• Previous IT management experience in the hotel, leisure, and/or service sector.
• Experience with Microsoft systems and hotel applications such as OnQ is required.
• Strong technical skills and current knowledge of technology trends.

Responsibilities

• Supervise the IT Department to ensure delivery of high-quality IT systems.
• Minimize system outages and provide operational support for all hotel IT systems.
• Identify and address current and future system needs.

Skills

IT management experience

Microsoft systems knowledge

Hotel applications (OnQ)

Organizational skills

Interpersonal skills

Technical skills

Understanding IT infrastructure

Contingency planning

Job description

EOE/AA/Disabled/Veterans

An IT Executive will be responsible for the day-to-day support of IT systems for business systems office systems computer networks and telephony systems throughout the hotel.

What will I be doing

As an IT Executive you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely within budget and in accordance with IT operating standards. Specifically the Cluster IT Supervisor will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand fully the legal requirements on IT governance and security
• Handle efficiently and completely IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for

IT Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous IT management experience preferably in the hotel leisure and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications such as OnQ is required
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies including networks databases business applications and development methodology
• Ability to plan ahead and develop contingency plans where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!