IT Applications Manager

Michael Page; United Arab Emirates; On-site; AED 300,000 - 360,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Enterprise IT Applications Manager in the United Arab Emirates. The role involves overseeing the management and optimisation of enterprise applications, including Salesforce and Oracle HCM. The ideal candidate will have over 12 years of experience, strong vendor management skills, and expertise in ITIL processes. This is a pivotal position to ensure the applications align with business strategies and enhance operational excellence.

Qualifications

• 12+ years of experience in managing enterprise applications.
• Proven experience with Salesforce and Oracle HCM.
• Strong leadership and stakeholder management skills.

Responsibilities

• Define and maintain enterprise application standards.
• Lead application lifecycle management within ITIL frameworks.
• Drive continuous improvement initiatives for performance and cost efficiency.
• Oversee integrations across enterprise systems.
• Manage vendors and service partners effectively.

Skills

Vendor management

ITIL processes

Enterprise application management

Salesforce expertise

Oracle HCM experience

Stakeholder management

Job description

As the Enterprise IT Applications Manager, you will lead the management, optimisation, and governance of the organisation's enterprise applications ecosystem. You'll ensure that systems such as Oracle HCM and the Salesforce suite, are secure, stable, and continuously improved to meet business and user needs across all group entities. Client Details A leading organisation undergoing enterprise wide tech transformation to strengthen its IT foundations and business systems. An opportunity to play a pivotal role in shaping how enterprise applications are governed, supported, and evolved across the Group. You'll drive operational excellence, enhance system reliability, and ensure technology continues to enable strategic business growth.

Responsibilities

• Define and maintain enterprise application standards ensuring scalability, security, and alignment with business goals.
• Lead application lifecycle management, including incident, problem, and change management under ITIL frameworks.
• Drive continuous improvement initiatives to enhance performance, user experience, and cost efficiency.
• Oversee integrations and ensure seamless interoperability across enterprise systems.
• Manage vendors, MSPs, and service partners, ensuring SLAs and governance processes are met.
• Collaborate with business and IT stakeholders to prioritise enhancements and align technology with process efficiency.
• Ensure all enterprise applications comply with security, audit, and regulatory standards.

Qualifications

• 12+ years of progressive experience managing enterprise applications within complex environments.
• Proven experience overseeing Salesforce and Oracle HCM environments (exposure to other enterprise apps is a plus).
• Strong background in vendor and service provider management, with accountability for SLAs, budgets, and governance.
• Expertise in ITIL processes (incident, problem, and change management).
• Strong leadership, communication, and stakeholder management skills, with experience engaging across corporate and functional teams.