IT Application Support Analyst

BettingJobs; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the gaming industry is seeking an IT Application Support Analyst to join their UAE office. The role involves providing high-level support for technical issues, ensuring system uptime, and collaborating with various teams to optimize processes. Candidates should have a strong IT background, solid communication skills, and experience in iGaming.

Qualifications

• 2–4 years broad IT experience with software support.
• Strong commitment to solving business problems.
• Experience in iGaming/Online Casino.

Responsibilities

• Provide on-call support and proactive communication to business process owners.
• Oversee the problem management process for maximum system uptime.
• Perform Level 3 technical troubleshooting for assigned services.

Skills

Problem Solving

Communication

Customer Service

Technical Troubleshooting

Education

Bachelor’s degree in Computer Science

Advanced degrees or certifications

Tools

Windows Server

IIS

SQL Server

Job description

BettingJobs are currently seeking an IT Application Support Analyst for an established gaming brand, to be based in their UAE office.

Responsibilities:

• Provide on-call support and proactive communication to business process owners.
• Oversee the problem management process to ensure maximum system uptime.
• Resolve incidents and service outages promptly through hands-on support.
• Perform Level 3 technical troubleshooting for assigned services.
• Collaborate with development, support (Level 1 & 2), and engineering teams to improve processes and delivery.
• Coordinate minor technology projects and related activities within business units.
• Monitor maintenance activities to ensure system quality and integrity.
• Understand and leverage applications to create competitive advantages.
• Manage all aspects of assigned services—from user interface to backend systems—by working across IT departments.
• Participate in system testing before business handoff; conduct lab tests and simulations to identify issues.
• Provide and maintain accurate support and system documentation.
• Assist users in gathering and documenting requirements.

Requirements

• Bachelor’s degree in computer science, information technology, or related field (advanced degrees or certifications a plus).
• 2–4 years of broad-based IT and business experience; software support/troubleshooting and customer service background highly desirable.
• At least one year of business unit experience with strong commitment to solving business problems.
• Solid technical skills, with knowledge of application support and development methodologies.
• Experience supporting Windows-based enterprise applications; familiarity with Windows Server, IIS, and SQL Server.
• Strong communication, customer service, and documentation skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proven ability to gather requirements, solve problems, and work collaboratively across teams.
• Must have experience in iGaming/Online Casino