IT Application Support Analyst

Client of Betting Jobs; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the technology sector is seeking a skilled IT professional to manage support and troubleshooting for enterprise applications. The role involves collaborating with various teams to ensure system uptime and improve service delivery. Candidates should possess a Bachelor's degree in Computer Science and 2-4 years of experience in a related field.

Qualifications

• 2-4 years of IT experience with strong troubleshooting and customer service skills.
• Experience supporting Windows-based enterprise applications.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Provide on-call support and resolve incidents promptly.
• Oversee problem management to ensure maximum system uptime.
• Collaborate with teams to improve processes and delivery.

Skills

Communication

Problem-Solving

Technical Troubleshooting

Customer Service

Education

Bachelor's degree in Computer Science

Advanced degrees or certifications

Tools

Windows Server

IIS

SQL Server

Job description

• Provide on-call support and proactive communication to business process owners.
• Oversee the problem management process to ensure maximum system uptime.
• Resolve incidents and service outages promptly through hands-on support.
• Perform Level 3 technical troubleshooting for assigned services.
• Collaborate with development, support (Level 1 & 2), and engineering teams to improve processes and delivery.
• Coordinate minor technology projects and related activities within business units.
• Monitor maintenance activities to ensure system quality and integrity.
• Understand and leverage applications to create competitive advantages.
• Manage all aspects of assigned services from user interface to backend systems by working across IT departments.
• Participate in system testing before business handoff; conduct lab tests and simulations to identify issues.
• Provide and maintain accurate support and system documentation.
• Assist users in gathering and documenting requirements.

Requirements

• Bachelor s degree in computer science, information technology, or related field (advanced degrees or certifications a plus).
• 2 4 years of broad-based IT and business experience; software support/troubleshooting and customer service background highly desirable.
• At least one year of business unit experience with strong commitment to solving business problems.
• Solid technical skills, with knowledge of application support and development methodologies.
• Experience supporting Windows-based enterprise applications; familiarity with Windows Server, IIS, and SQL Server.
• Strong communication, customer service, and documentation skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Proven ability to gather requirements, solve problems, and work collaboratively across teams.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]