IRD Elevator Attendant

The First Group Hospitality; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Dubai is seeking an In Room Dining Elevator Agent to ensure the seamless transfer of dining orders. Ideal candidates should have experience in 5-star hotel operations, strong organizational skills, and a guest-oriented demeanor. This role focuses on maintaining service quality and efficiency within the hotel environment.

Qualifications

• Background in 5-star hotel operations or back-of-house services preferred.
• Ability to work independently under pressure.

Responsibilities

• Handle secure and silent movement of trolleys and trays between kitchen, service lifts, and guest floors.
• Communicate effectively with IRD team to ensure synchronized delivery and clearance.
• Maintain the cleanliness and readiness of service elevators and hallways.
• Monitor elevator usage to prioritize IRD services during peak hours.
• Assist in resolving logistical or timing challenges related to in-room dining flow.
• Ensure food and beverage items are protected and presented to standard during transit.

Skills

Strong organisational skills

Time-management skills

Guest-oriented demeanour

Familiarity with safety procedures

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award‑winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long‑term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As an In Room Dining Elevator Agent, you will ensure the seamless transfer and timely delivery of in‑room dining orders through guest‑facing areas with discretion, precision, and grace.

Key Responsibilities:

• Handle secure and silent movement of trolleys and trays between kitchen, service lifts, and guest floors.
• Communicate effectively with IRD team to ensure synchronized delivery and clearance.
• Maintain the cleanliness and readiness of service elevators and hallways.
• Monitor elevator usage to prioritise IRD services during peak hours.
• Assist in resolving logistical or timing challenges related to in‑room dining flow.
• Ensure food and beverage items are protected and presented to standard during transit.

Desired Skill & Expertise

Requirements:

• Background in 5‑star hotel operations or back‑of‑house services preferred.
• Strong organisational and time‑management skills.
• Discreet, guest‑oriented demeanour and presentation.
• Familiarity with safety procedures and elevator operations.
• Ability to work independently under pressure.