Insurance Operations Specialist

RAKBANK; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution in Dubai is seeking an organized Operations Officer to enhance day-to-day operations and ensure exceptional customer service. The role involves managing customer inquiries, coordinating claims, and adhering to company compliance standards. Candidates should hold a Bachelor's degree or MBA with 1-3 years of experience in banking, insurance, or financial services. Strong communication skills and a customer-centric approach are essential. This is a great opportunity to advance your career in the insurance industry.

Qualifications

• 1–3 years of experience in banking, insurance, or financial services, preferably in customer service or operations.

Responsibilities

• Handling customer queries, requests, and complaints within agreed turnaround times.
• Managing the central mailbox and ensuring timely responses or escalations.
• Ensuring adherence to company policies, regulatory requirements, and operational procedures.
• Collaborating closely with your line manager and team members.

Skills

Strong communication and interpersonal skills

Customer-focused mindset with excellent problem-solving abilities

Good negotiation, analytical, and motivational skills

Solid computer proficiency

Ability to work accurately, follow procedures, and stay organized

Education

Bachelor’s degree or MBA

Job description

A leading financial institution in Dubai is seeking an organized Operations Officer to enhance day-to-day operations and ensure exceptional customer service. The role involves managing customer inquiries, coordinating claims, and adhering to company compliance standards. Candidates should hold a Bachelor's degree or MBA with 1-3 years of experience in banking, insurance, or financial services. Strong communication skills and a customer-centric approach are essential. This is a great opportunity to advance your career in the insurance industry.