Inside Sales Engineer Security Systems

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider seeks an Inside Sales Team Engineer in Dubai. This role involves interacting with UAE customers, offering technical solutions, and ensuring customer satisfaction through effective communication. Candidates should have a Bachelor's in Electronics engineering, at least 3 years of sales experience in Security systems, and strong skills in CRM databases. The position emphasizes relationship building and sales effectiveness in a technical environment.

Qualifications

• 3+ years of experience in sales/estimation in the Security systems industry.
• Strong knowledge of MS Excel and Word.
• Ability to influence decision makers effectively.

Responsibilities

• Act as the main contact for clients, providing technical advice and support.
• Coordinate with teams to ensure proposal accuracy and customer satisfaction.
• Identify sales opportunities and maintain customer relationships.

Skills

Sales experience

Technical knowledge of Security systems

Communication skills

MS Excel proficiency

Education

Bachelor’s degree in Electronics engineering or equivalent

Tools

Salesforce CRM

Job description

What you will do

Inside Sales Team Engineer is a key role reporting to Inside Sales Leader. You will be based in Dubai and support the UAE customers by identifying the requirements from Field Operations, Telephone / Email interaction with the customer, and offering standard and specific solutions and services. This in order to retain customers and maximize opportunities and their success ratio.

The IS Engineer collaborates with Outside Sales, Field Operations, Customer representatives, and technical services resources to ensure proposals include technical solutions that accurately address customer needs, adhering to JCI’s standards and specifications.

How you will do it

As an IS Engineer, you will be the key point of contact for clients for answering queries and providing basic technical advice and information on new product introductions and modifications.

You will handle Security (Service) system inquiries, follow up with the customers, build and maintain good relationships through at all levels, and coordinate new and repeat sales to ensure 100% customer satisfaction and account retention.

Key aspects of the Inside Sales – Renewal and Labor & Material role are :

• Create proposal through CPQ / pricing tools / Service selection tool
• Partner with local area team for Onsite asset counts / site details
• Review and understand the PPM Reports and MRF for labor and material jobs
• Guidance on pricing
• Upsell opportunities
• Review for proposal prior to customer submission
• Review & approval of Order Receipt
• Outbound regular calling / Email for follow up & secure the LPO.
• Capture & update all actions in SFDC
• Call / e‑mail customers with outstanding / soon to expire proposals

You will contribute to sales effectiveness by identifying short‑term and long‑range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

What we look for

Required

• Bachelor’s degree in Electronics engineering or equivalent
• 3 Years minimum experience in sales / estimation in Security systems and Building Technology Industry
• Track record of over‑achieving goals
• Strong knowledge of MS Excel & Word
• Quick quotation preparation.
• Technically strong in design & Estimating of CCTV, ACS, Gate barrier, ANPR and Physical security system.
• Demonstrated ability to influence account decision makers at key levels
• Experience working with a CRM database
• Ability to rapidly build knowledge of Johnson Control’s product lines, Tier 1,2,3 product ranges such as Axis, Pelco and Hanwha, Etc..
• Experience working with a Sales force CRM database would be a plus.