Inside Sales Engineer, Foam Products

Johnson Controls; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading multinational company is seeking an Inside Sales Engineer based in Dubai. The role includes supporting customers by identifying needs and providing tailored solutions. The ideal candidate should have a bachelor's degree in electrical or mechanical engineering and a minimum of 3 years in sales/design of Special Hazards products. Excellent communication skills and a sales-driven attitude are imperative for success in this position, which emphasizes customer satisfaction and collaboration across teams.

Qualifications

• Minimum 3 years of experience in sales/estimation/design of Special Hazards products.
• Experience with Foam Systems and Gas Suppression Systems is a plus.
• Excellent communication skills for technical information.

Responsibilities

• Support customers by identifying needs and providing solutions.
• Collaborate with sales and product management teams.
• Maintain customer relationships and satisfaction.

Skills

Sales drive

Communication skills

Problem-solving

Data/analytics driven

Education

Bachelor degree in electrical/mechanical engineering or equivalent

Tools

Salesforce.com CRM

Job description

Overview

What you will do

Inside Sales Engineer is the key role reporting to Sales and Customer Service Manager – ME. The Inside Sales Engineer will be based in Dubai and support the customers by identifying their needs, offering standard, specific solutions/ equipment, and services in order maximize opportunities and their success ratio. You will support Foam Product’s, so background in Foam Suppression sales/design is a must.

The Inside Sales Engineer will collaborate with outside sales, customer services, product management, and technical services resources to ensure proposals include technical solutions, address customer needs, adhering to Johnson Controls product standards, quality standards and specifications.

How you will do it

As an Inside Sales Engineer, you will be the key point of contact for clients for answering queries, providing basic technical advice and information on new product introductions and modifications. You will handle Special Hazards product inquiries, follow up with the customers, build & maintain good relationships through Johnson Controls routes to market at all levels, coordinate new and repeat sales to ensure 100% customer satisfaction & account retention.

You will collaborate with other regional sales colleagues to share market intelligence about product opportunities that will grow sales, submit orders and confer with Customer Service Representatives, and coordinate with outside sales, support demand planning/forecasting process and create special pricing requests (SPR) in conjunction with the Sales Team. You will prepare frequent reports by collecting, analyzing, summarizing quotation information vs success ratio, and market application trends.

Using the salesforce.com CRM environment you will keep constant and accurate all aspects of the customer relationship as regards to their commercial and contractual relationship, an accurate must be maintained at all times.

You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.

You will maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. You will contribute to sales effectiveness by identifying short-term & long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options & courses of action and implementing directives.

What we look for

Required

• Bachelor degree in electrical / mechanical engineering or equivalent
• Minimum 3 years of experience in sales/estimation/design of Special Hazards products (Foam System, Gas Suppression Systems is also a plus)
• Tireless, results driven, strong sales drive and hunter mentality
• Excellent verbal and written communication skills, with the ability to communicate technical information to a non-technical audience
• Fluent language skills in English – written, reading, spoken